Shanika Jones
Raleigh
Summary
Experienced with patient care and clinical operations to support healthcare teams. Utilizes effective communication and administrative skills to enhance patient experiences. Knowledge of medical protocols and procedures ensures smooth clinic functionality.
Dynamic medical office professional with strong leadership and communication skills. Experienced in patient scheduling, compliance, and training staff. Committed to enhancing patient care through effective team management and operational efficiency.
Attentive sterile processing technician with several years of experience in healthcare. Good communication skills, a strong attention to detail and a superior work ethic. Looking for a permanent role in a fast-paced environment.
Overview
8
8
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Medical Office Administrative Assistant
UNC Health Care
Garner
09.2024 - Current
- Managed patient scheduling and appointment coordination for multiple healthcare providers.
- Maintained accurate medical records and ensured compliance with privacy regulations.
- Processed insurance claims and verified patient eligibility for services.
Lead Medical Assistant
Wake Spine and Pain Specialist
02.2022 - 09.2024
- Supervised daily operations of medical assistance team to ensure seamless patient care delivery.
- Trained and mentored new staff on clinical procedures and best practices, enhancing team efficiency.
- Managed patient scheduling and coordination to optimize appointment flow and reduce wait times.
- Implemented electronic health record (EHR) systems for improved documentation accuracy and accessibility.
- Conducted regular assessments of office protocols, identifying areas for process improvement and compliance adherence.
- Developed training materials and conducted workshops to elevate team performance and knowledge retention.
- Demonstrated expertise in phlebotomy, specimen collection, and basic laboratory testing procedures to support accurate diagnosis and treatment decisions.
- Assisted physicians and nurses with clinical procedures following safe practices.
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
Medical Office Assistant
Triangle Pediatrics
06.2017 - 02.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
Graduate Certificate - Sterile Processing Tech
Herzing University
Dearborn, MI 05.2025 - 11.2025
Medical Office Administration
Gwinnett College
Raleigh, NCHigh School Diploma -
Middle Creek High School
Apex, NCSkills
- Proficient in Microsoft Office
- Patient confidentiality and HIPAA adherence
- Charting and medical records
- Administering vaccines and injections
- Experience with Medisoft
- Assessment of vital signs
- Patient scheduling
Skills
- Preparation of exam rooms
- Patient-centered approach
- Documentation in clinical settings
Certification
Medical office administration
CPI
CPR
Timeline
Graduate Certificate - Sterile Processing Tech
Herzing University
05.2025 - 11.2025
Medical Office Administrative Assistant
UNC Health Care
09.2024 - Current
Lead Medical Assistant
Wake Spine and Pain Specialist
02.2022 - 09.2024
Medical Office Assistant
Triangle Pediatrics
06.2017 - 02.2020
Medical Office Administration
Gwinnett College
High School Diploma -
Middle Creek High School