SHANIKA MCCOY

• Maintained a clean front office environment including lobby area.
• Provided administrative support to management team when needed.
• Created spreadsheets to track customer orders and shipments.
• Researched customer complaints or billing issues as necessary.
• Generated invoices upon completion of customer orders.
• Processed payments from customers using cash, credit cards or checks.

• Liaised with other departments such as marketing, sales, IT to ensure smooth functioning of all activities related to customer service operations.
• Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
• Monitored staff performance to ensure adherence to customer service standards.
• Analyzed call center data to identify trends in customer issues and recommend solutions accordingly.
• Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
• Conducted regular training sessions for staff on new products, services, and customer service techniques.
• Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
• Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
• Maintained up-to-date knowledge of company products, services, pricing structures, promotions.

• Implemented processes to ensure accurate and efficient order fulfillment.
• Generated daily, weekly and monthly reports on key performance indicators.
• Resolved escalated customer issues in a timely manner.
• Coordinated with other departments within the organization to ensure smooth operation of all activities related to providing services for clients.
• Ensured compliance with industry regulations regarding customer relations.
• Developed strategies to increase customer satisfaction levels.

• Assisted current tenants with maintenance requests and other inquiries.
• Provided excellent customer service when responding to phone calls or emails from prospects or existing clients.
• Negotiated lease terms with tenants and collected security deposits.
• Inspected vacated apartments to ensure that they were left in good condition.
• Advertised vacant units on websites such as Craigslist and Zillow.
• Developed marketing strategies to increase demand for vacant units.
• Ensured compliance with fair housing laws regarding tenant selection criteria.

• Provided exceptional customer service to ensure customer satisfaction.
• Resolved customer complaints promptly and efficiently.
• Performed administrative tasks such as filing paperwork, updating databases and generating reports.

I worked at Clayton County Department of children’s service on a program called George’s team works which they provide teens with jobs with the future