Shanikah Fredericks
Manvel
Summary
Dedicated and compassionate Patient Service Representative with over 2 years of experience in HIPAA compliance and exceptional customer service at Healthy MD. Successfully managed patient registration and maintained confidentiality, enhancing trust and satisfaction. Proficient in electronic health records and at scheduling appointments, ensuring efficient office administration and patient follow-up.
Overview
3
3
years of professional experience
Work History
Patient Service Representative
Healthy MD
11.2022 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Managed patient registration, and updating patient records in EMR system
Education
No Degree - Nursing
Lamar University
Beaumont, TX04-2027
Skills
- HIPAA compliance
- Customer service
- Appointment scheduling
- Patient confidentiality
- Scheduling appointments
- Office administration
- Electronic health records
- Phone etiquette
Timeline
Patient Service Representative
Healthy MD
11.2022 - Current
No Degree - Nursing
Lamar University
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