Summary
Overview
Work History
Education
Skills
Languages
Timeline
Server

Shanille Mascarenas

Rio Rancho,NM

Summary

Dynamic server with a strong work ethic and exceptional customer service skills with 3 years experience. Expert in guest engagement and conflict resolution, adept at serving over 100 guests per shift. Proven ability to maintain cleanliness standards and ensure food safety, while collaborating effectively with team members to enhance service experience. Adept at collaborating and teamwork, optimizing workflow, and thriving for continuous improvement.

Overview

2
2
years of professional experience

Work History

Server

Levy Restaurants
08.2023 - Current
  • Provides fast and constant service
  • Performs well under high stress situations
  • Communicates efficiently and directly for best results
  • Able to serve large crowds 100+ per shift
  • Provided exceptional customer service, ensuring guest satisfaction and addressing inquiries promptly.
  • Ensures food safety is upheld
  • Provides hospitality to every customers

Education

Bachelor of Arts - Human Resources Management

University of New Mexico
Albuquerque, NM

Skills

  • Strong work ethic
  • Conflict resolution
  • Attention to detail
  • Team collaboration
  • Communication (spoken and written)
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Cleanliness standards
  • Problem solving

Languages

American signed languished
Limited Working

Timeline

Server

Levy Restaurants
08.2023 - Current

Bachelor of Arts - Human Resources Management

University of New Mexico

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