Shaniqua Greene

Greeting guests and manage the initial interaction. Addressing guest needs, seating, ensuring organization, coordinating with staff, assisting with opening and closing procedures

• Managed front-of-house operations, ensuring seamless guest experiences.
• Coordinated seating arrangements to optimize flow and minimize wait times.
• Trained new host staff on customer service protocols and best practices.
• Collaborated with kitchen and service teams to enhance communication and efficiency.

• Provided exceptional customer service in high-volume banquet setting, ensuring guest satisfaction.
• Collaborated with kitchen staff to coordinate timely food service during events.
• Assisted in setup and breakdown of banquet rooms, maintaining cleanliness and organization.
• Managed multiple tables efficiently, adapting to changing demands throughout service shifts.

• Maintained cleanliness and organization of guest rooms, ensuring high standards of hygiene and comfort.
• Assisted in inventory management, tracking cleaning supplies, and reporting shortages to supervisors.
• Executed deep cleaning tasks in common areas, enhancing overall guest experience and satisfaction.
• Collaborated with team members to streamline housekeeping processes and improve efficiency.
• Conducted regular inspections of rooms post-cleaning to ensure adherence to quality standards set by management.

• Communicated effectively with guests regarding menu options and special requests.
• Maintained knowledge of safety and sanitation practices to uphold health standards.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Cultivated warm relationships with regular customers.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Bussed and reset tables to keep dining room and work areas clean.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.

• Delivered exceptional in-room dining experience through prompt service and menu knowledge.
• Coordinated meal orders efficiently, ensuring timely delivery to guests' rooms.
• Assisted in training new staff on service protocols and menu offerings.
• Streamlined order processing, enhancing accuracy and reducing delivery times.
• Collaborated with kitchen staff to ensure seamless communication regarding special requests and dietary restrictions.
• Implemented feedback mechanisms for guest satisfaction, leading to improved service quality.
• Oversaw daily operations of in-room dining service, maintaining high standards of cleanliness and organization.
• Contributed to a positive work environment by maintaining a professional demeanor at all times.
• Provided personalized service to guests, accommodating special requests whenever possible.
• Implemented upselling techniques to increase overall revenue from in-room dining services.
• Consistently exceeded performance goals by effectively managing time and workload during peak periods.
• Participated in ongoing training sessions to remain current on industry trends and best practices.
• Developed strong relationships with repeat guests, providing consistent quality service during each stay.