Shanique Cummings
West Palm Beach,FL
Summary
With a proven track record at A & N Loan Hub Limited, I excel in customer service and cash handling, demonstrating exceptional work ethic and empathy. Skilled in fostering customer satisfaction and streamlining transactions, I've significantly enhanced client retention and operational efficiency. My ability to manage time effectively and communicate clearly sets me apart. Dedicated Cashier experienced in high-end retail operations. Professional and friendly with remarkable customer service and sales abilities. Bringing experience and product knowledge to exceed revenue goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Cashier
Island Style Bakery
02.2023 - Current
- Operated cash register to record transactions accurately and efficiently.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Restocked and organized merchandise in front lanes.
- Welcomed customers and helped determine their needs.
- Stocked, tagged and displayed merchandise as required.
- Greeted customers entering store and responded promptly to customer needs.
Line Cook
Black Dog Tavern Company
05.2024 - 09.2024
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Checked food temperature regularly to verify proper cooking and safety.
Guest Service Associate
Cumberland Farms
06.2024 - 08.2024
- Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
- Greeted guests upon arrival by providing warm welcome.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained high level of professionalism and discretion when dealing with guests.
Loan Officer
A & N Loan Hub Limited
01.2018 - 01.2023
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Examined customer loan applications for loan approvals and denials.
- Approved loan applications based on customer creditworthiness and provided detailed financial advice.
- Collaborated with underwriters to expedite loan approvals and close deals in a timely manner.
- Assisted customers with completing loan applications and other paperwork.
Cashier/Senior Customer Service Representative
Benson Pharmacy
03.2010 - 04.2013
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card, and check transactions to complete customer purchases.
Education
No Degree - Customer Service
Distinction College
Jamaica 12-2017
High School Diploma -
St. Micheal's Institute
Jamaica06-2012
High School Diploma -
Portmore Community College
Jamaica07-2009
High School Diploma -
Old Harbour High School
Jamaica06-2008
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Cash Handling
- Time management skills
- Written and verbal communication
Certification
- Introductory Financial Analysis Programme
- Customer Service Level 2
Timeline
Guest Service Associate
Cumberland Farms
06.2024 - 08.2024
Line Cook
Black Dog Tavern Company
05.2024 - 09.2024
Cashier
Island Style Bakery
02.2023 - Current
Loan Officer
A & N Loan Hub Limited
01.2018 - 01.2023
Cashier/Senior Customer Service Representative
Benson Pharmacy
03.2010 - 04.2013
- Introductory Financial Analysis Programme
- Customer Service Level 2
No Degree - Customer Service
Distinction College
High School Diploma -
St. Micheal's Institute
High School Diploma -
Portmore Community College
High School Diploma -
Old Harbour High School
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