Shanique O Campbell
Boynton Beach,Florida
Summary
Personable and highly organized individual with exceptional communication and multitasking abilities. Demonstrates a strong aptitude for customer service and administrative tasks, including proficiently managing phone systems and coordinating schedules. Committed to creating a welcoming environment and ensuring seamless front desk operations.
Overview
2025
2025
years of professional experience
Work History
Front Desk Receptionist
Hunter Run Country Club
Boynton Beach, FL
10.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Deli Server/ Cashier
Cross Sound Ferry
New London, CT
05.2024 - 10.2024
- Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors, removing trash and maintaining machinery
- Responded to customer questions regarding product availability
- Updated food displays, cases and other customer-facing areas to increase sales of special items
- Informed customers of deli specials to increase profits
- Provided customers with fresh products and correct portion size to minimize shrink
- Assessed customer needs, evaluated food allergies, and suggested additional menu items as appropriate
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations
- Processed cash and credit card payments, promptly returning receipts, coins, bills and payment cards to customers
Front Desk
Hunters Run
Boynton Beach, FL
11.2023 - 05.2024
- Greeted customers warmly and made them feel welcome
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed
- Managed incoming and outgoing mail, courier services, faxes and other correspondence
- Performed data entry into computer systems to maintain accurate records of customer information
- Provided administrative support such as filing documents, photocopying and scanning materials
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner
- Resolved any customer complaints or issues in a timely fashion following established protocols
Deli Server/ Cashier
Cross Sound Ferry
New London, CT
05.2023 - 11.2023
- Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery
- Responded to customer questions regarding product availability
- Organized ingredients and restocked supplies to prepare for busy periods
- Updated food displays, cases and other customer-facing areas to increase sales of special items.
- Take orders and payments.
- Provide excellent customer service.
Housekeeper (Golf Course Attendant)
Hunters Run
Boynton Beach, FL
10.2022 - 05.2023
- Folded clean laundry and placed it into stacks in specified areas for distribution
- Loaded carts with clean linen to transport to designated storage areas
- Unloaded and folded clean laundry from dryers and stored in appropriate areas
- Assisted with additional housekeeping tasks during staffing shortages
Laundry Attendant
Wildwood Linens
Wildwood, NJ
06.2022 - 10.2022
- Folded clean laundry and placed it into stacks in specified areas for distribution
- Loaded carts with clean linen to transport to designated storage areas
- Unloaded and folded clean laundry from dryers and stored in appropriate areas
- Assisted with additional housekeeping tasks during staffing shortages
Laundry Attendant
Wildwood linens
Wildwood, NJ
07.2021 - 10.2021
- Folded clean laundry and placed it into stacks in specified areas for distribution
- Loaded carts with clean linen to transport to designated storage areas
- Unloaded and folded clean laundry from dryers and stored in appropriate areas
- Assisted with additional housekeeping tasks during staffing shortages
Brand Advocate
HGS
NJ
06.2020 - 07.2021
- Analyzed market trends, customer requirements and competitive strategy to identify opportunities for increasing customer and business value
- Collaborated with team to forecast based on sales and product profitability
- Recommended product changes to enhance customer interest and maximize sales
Cashier
Seven Eleven
West Yarmouth, MA
08.2019 - 11.2019
- Operated cash register or POS system to receive payment by cash, check and credit card
- Accepted cash and credit card payments, issued receipts and provided change
- Answered customer questions and provided store information
- Collected payments and provided accurate change
- Delivered high level of customer service to patrons using active listening and engagement skills
- Helped customers find specific products, answered questions and offered product advice
Housekeeper
Cap Cod Family Resort
West Yarmouth, MA
05.2019 - 10.2019
- Vacuumed floors and dusted furniture to maintain organized, professional appearance
- Used cleaning chemicals following proper guidelines
- Cleaned building floors by sweeping, mopping and scrubbing
- Interacted pleasantly with clients and guests when performing daily duties
- Maintained and organized cleaning supplies stock
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas
Account Associate
Sutherland Global Services
04.2018 - 05.2019
- Responded to customer emails, chat requests and telephone calls to answer questions, provide information and resolve problems
- Opened, changed and closed customer accounts
- Accessed financial information to answer questions and gather details about specific accounts
- Checked postings and documents for correctness, accuracy and proper coding
- Matched orders with invoices and recorded required information
Sales Representative
VIX Call center
07.2017 - 03.2018
- Developed key customer relationships to increase sales
- Answered product questions with up-to-date knowledge of sales and promotions
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service
- Presented products and services to prospective and existing customers to meet client needs
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients
- Contacted new and existing customers to outline benefits of products
Receptionist
Kushites Vegetable Cuisine
05.2017 - 06.2017
- Scheduled and confirmed appointments
- Answered and directed incoming calls using multi-line telephone system
- Served visitors by greeting, welcoming and directing to appropriate personnel
- Updated and recorded customer or client information to maintain accounts
- Processed payments and updated accounts to reflect balance changes
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules
Waitress
Semtra Restaurant
03.2017 - 04.2017
- Greeted customers, answered questions and recommended specials to increase profits
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation
- Presented food and beverages to guests at tables
- Maintained accuracy while handling payments, giving change and printing receipts for customers
- Communicated with kitchen staff to stay updated on item availability and customer wait times
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary
- Rolled silverware and set up food stations and dining areas to prepare for the next shift or large parties
Housekeeper
Wydham Resort
01.2017 - 04.2017
- Sanitized and cleaned sinks, mirrors, toilets and showers
- Vacuumed floors and dusted furniture to maintain organized, professional appearance
- Used cleaning chemicals following proper guidelines
- Cleaned building floors by sweeping, mopping and scrubbing
- Interacted pleasantly with clients and guests when performing daily duties
- Maintained and organized cleaning supplies stock
Customer Care Representative
Xerox Call Center
11.2015 - 11.2016
- Provided exceptional service to a high volume of daily customers
- Operated POS terminals to input orders, split bills and calculate totals
- Displayed enthusiasm and knowledge about restaurant's menu and products
- Greeted customers, answered questions and recommended specials to increase profits
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems
- Communicated with hosts, busses and kitchen staff to prepare for and serve customers
Hostess and Server
Red Face Jacks
West Yarmouth, MA
05.2015 - 09.2015
- Provided exceptional service to a high volume of daily customers
- Operated POS terminals to input orders, split bills and calculate totals
- Displayed enthusiasm and knowledge about restaurant's menu and products
- Greeted customers, answered questions and recommended specials to increase profits
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems
Cape Cod Family Resort
05.2015 - 09.2015
- Provided exceptional service to a high volume of daily customers
- Operated POS terminals to input orders, split bills and calculate totals
- Displayed enthusiasm and knowledge about restaurant's menu and products
- Greeted customers, answered questions and recommended specials to increase profits
Housekeeper Practicum January
Town Primary School
1 1 - 04.2015
- Folded clean laundry and placed it into stacks in specified areas for distribution
- Loaded carts with clean linen to transport to designated storage areas
- Unloaded and folded clean laundry from dryers and stored in appropriate areas
- Assisted with additional housekeeping tasks during staffing shortages
Diageo, Business Services
05.2014 - 01.2015
- Folded clean laundry and placed it into stacks in specified areas for distribution
- Loaded carts with clean linen to transport to designated storage areas
- Unloaded and folded clean laundry from dryers and stored in appropriate areas
- Assisted with additional housekeeping tasks during staffing shortages
Jamaica Police Federation Scholarship
01.2014 - 01.2015
- Folded clean laundry and placed it into stacks in specified areas for distribution
- Loaded carts with clean linen to transport to designated storage areas
- Unloaded and folded clean laundry from dryers and stored in appropriate areas
- Assisted with additional housekeeping tasks during staffing shortages
Justice Program
Citizens Security, CSJP
01.2014 - 01.2015
- Folded clean laundry and placed it into stacks in specified areas for distribution
- Loaded carts with clean linen to transport to designated storage areas
- Unloaded and folded clean laundry from dryers and stored in appropriate areas
- Assisted with additional housekeeping tasks during staffing shortages
Assistant Treasurer
Town Community Development Council
01.2013 - 01.2015
- Folded clean laundry and placed it into stacks in specified areas for distribution
- Loaded carts with clean linen to transport to designated storage areas
- Unloaded and folded clean laundry from dryers and stored in appropriate areas
- Assisted with additional housekeeping tasks during staffing shortages
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Data entry
- Problem-solving skills
- Team collaboration
Languages
English
Full Professional
Timeline
Front Desk Receptionist
Hunter Run Country Club
10.2024 - Current
Deli Server/ Cashier
Cross Sound Ferry
05.2024 - 10.2024
Front Desk
Hunters Run
11.2023 - 05.2024
Deli Server/ Cashier
Cross Sound Ferry
05.2023 - 11.2023
Housekeeper (Golf Course Attendant)
Hunters Run
10.2022 - 05.2023
Laundry Attendant
Wildwood Linens
06.2022 - 10.2022
Laundry Attendant
Wildwood linens
07.2021 - 10.2021
Brand Advocate
HGS
06.2020 - 07.2021
Cashier
Seven Eleven
08.2019 - 11.2019
Housekeeper
Cap Cod Family Resort
05.2019 - 10.2019
Account Associate
Sutherland Global Services
04.2018 - 05.2019
Sales Representative
VIX Call center
07.2017 - 03.2018
Receptionist
Kushites Vegetable Cuisine
05.2017 - 06.2017
Waitress
Semtra Restaurant
03.2017 - 04.2017
Housekeeper
Wydham Resort
01.2017 - 04.2017
Customer Care Representative
Xerox Call Center
11.2015 - 11.2016
Hostess and Server
Red Face Jacks
05.2015 - 09.2015
Cape Cod Family Resort
05.2015 - 09.2015
Diageo, Business Services
05.2014 - 01.2015
Jamaica Police Federation Scholarship
01.2014 - 01.2015
Justice Program
Citizens Security, CSJP
01.2014 - 01.2015
Assistant Treasurer
Town Community Development Council
01.2013 - 01.2015
Housekeeper Practicum January
Town Primary School
1 1 - 04.2015