Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Shanique Thompson

Clermont

Summary

Experienced healthcare and dental operations leader with 15+ years of success in medical and dental practice management, patient services, and strategic business development. Proven track record of enhancing workflow efficiency, improving patient satisfaction, and leading cross-functional teams. Adept at navigating insurance systems, managing administrative operations, and driving referral growth. Known for operational excellence, service-first leadership, and regulatory compliance in both corporate and clinical settings.

Overview

17
17
years of professional experience

Work History

Operations Manager

Royal Oaks Dental Care
Clermont
07.2024 - Current
  • Direct daily operations for a high-volume dental practice, ensuring seamless coordination between front office and clinical teams.
  • Manage patient scheduling, insurance verification, claims processing, billing, and collections.
  • Lead, coach, and evaluate team performance across administrative and clinical roles.
  • Improve patient satisfaction through efficient process development and service quality oversight.
  • Oversee compliance with HIPAA, OSHA, and state dental board requirements.
  • Manage vendor relationships, supply inventory, and operational budgets.

Territory Manager / Marketing Representative

Blue Cloud Pediatric Surgery Centers LLC
Jacksonville
08.2022 - 07.2024
  • Developed and nurtured partnerships with dental offices and providers to grow surgical referrals.
  • Analyzed referral trends and marketing data to inform strategic growth decisions.
  • Enhanced communication and scheduling efficiency between referring offices and surgical teams.

Front Office Manager

08.2019 - 08.2022
  • Oversaw front desk, reception, and administrative support teams to ensure operational flow.
  • Maintained superior patient relations, resolving issues and coordinating special requests.
  • Managed office budgeting, supply inventory, and daily reporting.
  • Ensured a clean, professional, and welcoming environment for staff and patients.

Health Agent

UnitedHealthcare
05.2015 - 08.2019
  • Assisted members and providers with inquiries related to health benefits, eligibility, and claims.
  • Processed member requests including ID cards, PCP changes, and prescription benefits.
  • Provided efficient, compliant, and empathetic service in a high-volume call center environment.

Health Agent

Teladoc Health
08.2013 - 05.2015
  • Responded to a wide range of member questions about virtual health services, benefits, and eligibility.
  • Updated member profiles and coordinated service changes to support telehealth access.
  • Contributed to service efficiency and positive customer experiences.

Customer Service Representative

Florida Virtual School
04.2012 - 08.2013
  • Delivered timely and accurate support to students and parents regarding enrollment and course issues.
  • Maintained detailed customer data and reported insights for process improvement.

Teacher Aide / Office Assistant

Eagle Lake Christian School
Eagle Lake
06.2008 - 08.2011
  • Supported teachers in daily classroom management and lesson preparation.
  • Handled front office duties, including answering calls, greeting visitors, and maintaining records.

Education

Coursework Completed - Healthcare Support

Florida State College at Jacksonville

Certified Nursing Assistant (CNA) Training -

Orlando Tech

General Studies Coursework -

Valencia College

Skills

  • Dental & Healthcare Operations Management
  • Patient Scheduling & Treatment Coordination
  • Insurance Verification & Claims Processing
  • Billing, Collections & Revenue Cycle Optimization
  • Team Leadership & Staff Development
  • Referral Development & Provider Relations
  • HIPAA, OSHA & State Compliance
  • Software: Dentrix, Open Dental, Microsoft Office, CRM Systems

References

References available upon request.

Timeline

Operations Manager

Royal Oaks Dental Care
07.2024 - Current

Territory Manager / Marketing Representative

Blue Cloud Pediatric Surgery Centers LLC
08.2022 - 07.2024

Front Office Manager

08.2019 - 08.2022

Health Agent

UnitedHealthcare
05.2015 - 08.2019

Health Agent

Teladoc Health
08.2013 - 05.2015

Customer Service Representative

Florida Virtual School
04.2012 - 08.2013

Teacher Aide / Office Assistant

Eagle Lake Christian School
06.2008 - 08.2011

Coursework Completed - Healthcare Support

Florida State College at Jacksonville

Certified Nursing Assistant (CNA) Training -

Orlando Tech

General Studies Coursework -

Valencia College

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