Shanise White
Summary
Transformational leader skilled in talent development and mentoring across diverse groups. Designs impactful programs that enhance skills and engagement. Leads multi-site operations and collaborates with stakeholders to drive initiatives that strengthen teams and enhance community impact. Turns strategic vision into actionable programs that foster growth for individuals and organizations.
Overview
12
12
years of professional experience
12
12
years of post-secondary education
1
1
Certification
Work History
Residential Program Supervisor
NEW HOPE TREATMENT CENTER
05.2026 - Current
- Residential Operations & Staff Supervision: Overseeing daily unit operations, staff performance, and shift management while ensuring treatment plan compliance, safety standards, and accurate documentation across a youth residential facility.
- Team Development & Youth-Centered Leadership:Supervised, coached, and developed Lead Counselors and Residential Counselors, fostering a structured, trauma-informed environment aligned with the developmental needs of youth and adolescents.
Programs & Partnerships Director
CENTER 360
08.2023 - 10.2025
- Strategic Program Leadership & Operational Excellence: Partnered with executive leadership to design and implement workforce readiness, life skills initiatives and social emotional learning for youth 11–17, leading 5 quarterly initiatives and 2 large-scale annual events through cross-functional teams. Expanded participation to 500+ youth and community members, driving 100%+ growth in visibility and engagement within two years.
- Talent Development & Pipeline Management: Built a four tier talent pipeline spanning youth, interns, volunteers, and staff, providing mentorship, coaching, and leadership development. Redesigned onboarding to cut site readiness from 4 to 2 weeks while improving performance and program delivery outcomes.
- Multi-Site Operations & Strategic Partnerships: Managed multi-site operations and six-figure budgets, supporting grant reporting and performance tracking. Cultivated executive, for-profit, and community partnerships doubling the pipeline in six months expanding funding, volunteers, and in-kind resources to reduce costs and strengthen sustainability.
Onboarding & Operations Coordinator
BIEN VENUE EVENTS
08.2021 - 08.2023
- Global Onboarding & Client Operations: Managed an overseas team to remotely onboard event clients, developing structured processes, procedures, and video-based training modules to drive consistent client engagement. Met directly with clients to consult on best practices, workflows, and on site implementation strategies, ensuring seamless event execution and maintaining 4.9/5 client satisfaction.● Executive Strategy & Operational Optimization: Partnered with executive leadership to streamline event operations and delivery systems, embedding new operational and training standards that reduced overhead by 15% while sustaining high client satisfaction and improving overall program efficiency.
Products and Services Sales Specialist
APPLE INC.
09.2014 - 08.2021
- Customer Experience & Sales Excellence: Sustained 95–100% NPS for 16 consecutive quarters while consistently performing in the top 5th percentile against sales targets in a high-traffic, top-tier retail environment. Embedded new service standards and customer experience models through strategic coaching and hands-on leadership, driving adoption and operational transformation.● Talent Development & Strategic Culture: Mentored team members through organizational transition, advancing several from seasonal to full-time roles while improving individual sales performance and long-term retention. Partnered with regional leadership to design and implement culture, retention, and collaboration initiatives that strengthened team alignment and accelerated organizational readiness during change.
Foster Home Case Manager/Placement Specialist
SAFY OF AMERICA
12.2015 - 05.2017
- ● Placement Strategy & Trauma-Informed Partnerships: Reviewed and assessed youth case files, applying psychological and developmental insight to match children with foster homes aligned to their behavioral and emotional needs, improving placement stability. Met with prospective foster parents to assess expectations, provide trauma-informed guidance, and align placements with household capacity and individual youth needs.● Compliance & Risk Management: Ensured 125+ foster homes remained fully compliant on a quarterly basis by auditing files, identifying and addressing gaps, and maintaining adherence to state and organizational standards across a high-volume caseload.
Education
Master of Arts - Industrial And Organizational Psychology
Harvard Extension School
08.2019 - 06.2026
Bachelor of Arts - Psychology
Youngstown State University
Youngstown, OH 08.2010 - 05.2015
Skills
- Program management
- Team leadership
- Youth mentorship
- Program development
- Strategic partnerships
- Operational management
- Training coordination
- Performance evaluation
- Compliance management
- Behavioral intervention
Certification
- Foundations of Effective Behavior Change Coaching
- Botvin Life skills Training
- Motivational Interviewing 1 & 2
- Mental Health First Aid
- CPR & First Aid
COMMUNITY ENGAGEMENT & ADDITIONAL EXPERIENCE
Contract Life science Instructor | Houston, TX | Summer 2023
Contract Assistant Teacher Houston Independent School District | Houston, TX | 2022
Substitute Teacher (Part Time) Hillsborough County Public Schools | Tampa, FL | 2018- 2020
Boys & Girls Club of Greater Tampa Bay (Joe & Anne Garcia Salesian Center) | Tampa, FL | Summer 2019
OhioGuidestone (Part Time ) Behavioral Support staff | Cleveland, OH | 2016-2017
ACCG Therapeutic Staff Support | Sharon, PA | 2010-2015
Volunteer (5K Events & Community Engagement) Let Me Run | Charlotte, NC | 2024
Subcommittee Chair (Volunteer) Charlotte-Mecklenburg Schools | Charlotte, NC | 2025
Timeline
Residential Program Supervisor
NEW HOPE TREATMENT CENTER
05.2026 - Current
Programs & Partnerships Director
CENTER 360
08.2023 - 10.2025
Onboarding & Operations Coordinator
BIEN VENUE EVENTS
08.2021 - 08.2023
Master of Arts - Industrial And Organizational Psychology
Harvard Extension School
08.2019 - 06.2026
Foster Home Case Manager/Placement Specialist
SAFY OF AMERICA
12.2015 - 05.2017
Products and Services Sales Specialist
APPLE INC.
09.2014 - 08.2021
Bachelor of Arts - Psychology
Youngstown State University
08.2010 - 05.2015