Shani (Shay) Clayton
Port Saint Lucie,FL
Summary
Experienced server known for exceptional productivity and the ability to complete tasks swiftly. Specialized in customer service, time management, and conflict resolution to ensure smooth and efficient dining experiences. Excel in communication, adaptability, and teamwork, consistently meeting diverse customer needs and maintaining high levels of satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Palm & Ivy
Hobe Sound, FL
04.2024 - Current
- Served food and beverages to patrons and confirmed complete orders.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Garnished dishes and beverages to serve visually appealing menu items.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Hostess
Waterfront
Stuart, FL
04.2024 - Current
- Deliver exceptional customer service, enhancing guest experiences
- Manage reservations and seating arrangements efficiently
- Coordinate with team members to ensure smooth operations
Server
Willoughby Golf Club
Stuart, FL
11.2022 - 04.2024
- Opened and maintained side stations, ensuring readiness for service
- Handled customer orders and inquiries during peak hours
- Assisted in rearranging dining setups for daily operations
Server
Olive Garden
Port Saint Lucie, FL
08.2022 - 08.2023
- Provided excellent service, promoting a welcoming environment.
- Upsold menu items to enhance guest satisfaction and sales.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Assisted in training new servers.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Operated POS terminals to input orders, split bills and calculate totals.
Hostess/Server
Harbour Ridge Yacht and Country Club
Port Saint Lucie, FL
04.2023 - 07.2023
- Managed front-of-house duties, balancing hosting and serving roles
- Coordinated dining experiences for club members and guests
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Server
Bonefish Grill
Port Saint Lucie, FL
06.2022 - 08.2022
- Delivered high-quality service in a fast-paced environment
- Ensured compliance with food safety standards
Party Host
DEFY
Port Saint Lucie, FL
03.2022 - 05.2022
- Welcomed and assisted guests, maintaining a friendly demeanor
- Organized reservations and managed guest flow
- Organized seating arrangements, decorations, and food supplies.
- Assisted in preparing the entertainment program for the event.
- Created an atmosphere conducive to having fun by engaging with guests in conversation or activities.
File Clerk/Office Assistant
St. Lucie County Clerk of the Circuit Court
Saint Lucie, FL
06.2021 - 08.2021
- Maintained accurate records and files, supporting office administration
- Assisted with clerical tasks and customer inquiries
- Maintained records of filing activities, including document tracking and storage locations.
- Monitored file inventory levels and reordered supplies as necessary.
- Processed incoming mail by sorting, batching, and distributing documents for filing.
Education
Bachelor of Science - Health Sciences
Florida Atlantic University
Boca Raton, FL12-2025
Skills
- Customer Service
- Communication and Interpersonal Skills
- Organizational Skills
- Multitasking and Problem-Solving
- Food Safety and Handling
- Restaurant and Banquet Experience
- Upselling Techniques
- Microsoft Office Suite (Word, Excel)
- Administrative Support
Certification
Food Handler Certification
Timeline
Server
Palm & Ivy
04.2024 - Current
Hostess
Waterfront
04.2024 - Current
Hostess/Server
Harbour Ridge Yacht and Country Club
04.2023 - 07.2023
Server
Willoughby Golf Club
11.2022 - 04.2024
Server
Olive Garden
08.2022 - 08.2023
Server
Bonefish Grill
06.2022 - 08.2022
Party Host
DEFY
03.2022 - 05.2022
File Clerk/Office Assistant
St. Lucie County Clerk of the Circuit Court
06.2021 - 08.2021
Bachelor of Science - Health Sciences
Florida Atlantic University
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