Shanita Brock

Contractor for Department of the Army Human Resources/Military Personnel Division, Verifying Official, Site Security Manager for DEERS/ID Cards (06/21/2022 to Present) –Human Resources Specialist (Military), Redstone Arsenal, Duties:

• Quality control agent for in/out-processing briefings and subsequent checklists following up with Serves internal and external customers providing quality, timely and accurate service.
• Serves as Verifying Official for site 102080, and processes CAC/ID Cards, for authorized personnel (Service Members, DoD Civilians, Retirees, Family Members, and Contractors).
• Conducts personnel action tracking and administrative record keeping confirming all customer documents are properly annotated and saved digitally.
• Manages special projects ensuring all accuracy of information and guaranteeing completion prior to any given suspense date.
• Processes coordinates, validates, and ensures effective operations of one or more Military Personnel programs but not limited to Defense Enrollment Eligibility Report System (DEERS), Real-Time Automated Personnel Identification System (RAPIDS), Common Access Card (CAC), and Military Identification Cards, Comprehensive Enterprise Analytics System (CEAS).
• Functions as a liaison between verifying officials Defense Manpower Data Center (DMDC), and DEERS Project Officer.
• Responsible for making sure that there are sufficient supplies of card stock and consumables on site by ordering and controlling the card stock and consumables.
• As Site Security Manager incumbent is responsible for scheduling appointments, site settings, site information, appointment settings, walk-in hours, e-mail notifications RAPIDS Site Maintenance Tool.
• Review/validates reports, for timeliness, completeness, and accuracy of information. Maintains and validates authorization document changes and ensures changes are correctly reflected in supporting systems.
• Utilizes Inventory Logistics Portal (ILP) to track consumables and card stock progress and shipments, CACs are checked, accepted and opening in the ILP ensuring changed from shipped to receive. Ensures daily, weekly, monthly, and annual CAC reports are validated for timeliness, completeness, and accuracy of information.
• Develops, updates, and maintains procedural and policy guidance, including distribution of policy. Provides analysis or completion rates for processing timelines and accuracy.
• Coordinates with tenant organizations/commands to ensure Soldier deficiencies have been addressed and corrected.
• Utilizes Installation Support Module software/databases to ensure checklists are in compliance with applicable Department of the Army regulations and local policies.
• Provides oversight and processes Soldier Permanent and Temporary Change of Station Orders, and processes family travel requests for overseas assignment areas.
• Ensures that orders production/orders logs are processed IAW applicable regulations and policies. Perform Record Reviews and updates (SRB/ORB/DD93).
• Adheres to stipulated Common Levels of Support when processing personnel actions and awards.

• Conducted pre-trip inspections of bus for safe operation.
• Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
• Completed pre- and post-trip bus inspections for safe passenger transportation.
• Adhered to safety regulations to verify wellbeing of passengers and fellow drivers.
• Operated large 45-60 ft vehicles in difficult urban and rural conditions.
• Aided passengers with disabilities or special needs.
• Inspected bus for any mechanical issues before departure.
• Verified cleanliness and tidiness of bus through regular cleaning.
• Participated in regular training sessions to stay up-to-date on safety regulations and driving techniques.
• Regulated heating, lighting and ventilating systems for passenger comfort.
• Complied with traffic regulations to operate vehicles in safe and courteous manner.
• Inspected emergency equipment and verified safe working order for passengers and driver use.
• Plan and recon routes before and during trips
• Transport athletic and university groups and other customers to various locations local and different states.

• Coordinated resolution of issues with warehouses, sales brokers and carriers.
• Processed purchase orders according to internal policies, verifying factors such as on-time delivery, minimal cost sourcing and weight compliance.
• Managed system support functions to set priorities and service levels expectations.
• Designed tasking objective frameworks, aligning available talent with required responsibilities to maximize throughput and performance metrics.
• Negotiated with suppliers and vendors about contracts, policies and deadlines.
• Identified, selected and maintained logistic suppliers and achieved optimum costs and service qualities.
• Drive bureau personnel ranging from Director of FBI to mid-level executive management personnel down to regular basic bureau personnel around separate locations of Red-Stone Arsenal.
• Cleaning and managing upkeep of Coach.
• Planning routes of importance for incoming high-ranking officials to locations on and off of Redstone arsenal.
• Put together tours for incoming personnel.
• Support bureau events in different states.
• Move bureau vehicles on and off site for TDY personnel. Collect mileage monthly in keeping with upkeep.
• Perform minor vehicle maintenance on BUCARS.
• Keep records up to date on vehicles regular scheduled PM on BUCARS.
• Cleaning and upkeep on fleet vehicles.
• Office work putting together Fleet Standard Operating Procedures (SOP) for Motor Coach Operations section of Fleet.
• Regular detailed after-action reports for events.
• Maintained healthy, proactive relationships with all team members, achieving productivity and quality targets as well as organizational objectives.
• Wrote detailed reports for leadership outlining discoveries, recommendations and progress with changes.
• Used sound judgment to help solve problems.
• Recommended new equipment and layouts to increase productivity.
• Developed and put together training plans to teach and instruct on CDL program for up-and-coming drivers needing to obtain their CDL.
• Washed, vacuumed, and kept vehicles clean to maintain vehicles nice appearance.
• Maintained commercial licensing requirements needed to support legal vehicle operation within required municipalities.
• Maintaining proper documents and paperwork for vehicles.
• Proper First Aid Kits and emergency supplies. Resolved and communicated transit delays to maximize satisfaction.

• Long periods of travel in state and out to oil field well sites with crews. (Ok, LA, NM, VA, AL, MS and more)
• Drive10hrs day in compliance with DOT and state regulations/ worked 13-14hr periods
• Moved well equipment as well as transport teams to various locations.
• Wrote reports and kept time log
• Keep-Trucking to log and track drive time per company policy and dot CPR and First Aid certified.
• Transport and Chase Work in yard loading and unloading pallets of materials Load and unload flat beds with equipment
• Yard inventory and clean up inspections
• Followed yard safety rules and regulations including use of proper PPE.
• Followed organizational and DOT-issued regulations and policies, reporting surface issues and safety hazards to supervisors for immediate handling.
• Cleaned up shuttle regularly, including removing trash and spills and gathering up forgotten belongings.
• Serviced vehicle with fuel, lubricants and accessories daily to maintain performance up to and including washing and cleaning to keep up professional and sanitized vehicles.
• Performed periodic, regular safety checks and assessments of vehicle driven daily.
• Cleaned vehicles between scheduled drives, removed spills and minimized infection from communicable diseases.
• Drove to different oil well sites Monitored area traffic conditions and kept dispatcher informed of potential delays.
• Assisted in office work- filing paperwork, putting together new hire packets.
• Among other duties
• Followed company standards, commercial driving requirements and passenger safety guidelines.
• Used GPS and Thomas Guides (Map Book) Inspected vehicle and tested brakes, horns and wipers daily.
• Maintained commercial licensing requirements needed to support legal vehicle operations within required municipalities.
• Completed required pre-trip inspections to meet federal and company safety requirements

• Operated motor vehicles, without incident.
• Prioritized operational problems and performed analysis to share lessons learned with other shifts.
• Complied with lock-out, tag-out and work-at-height safety policy and procedures.
• Cleaned and organized work areas to remove safety hazards and maintain minimum level of production errors.
• Cleaned bus between scheduled drives, removed spills and minimized infection from communicable diseases.
• Checked vehicles for safe operating conditions and kept bus well-maintained.
• Completed required pre-trip inspections to meet federal and company safety requirements. Washed, vacuumed and polished vehicles to maintain attractive conditions.
• Assists passengers with limited mobility to smoothly enter and exit vehicle.
• Used two-way radio to interact with customers and employees while driving shuttle bus.
• Monitored area traffic conditions and kept dispatcher informed of potential delays.
• OSHA training compliant Cars, vans, shuttle Maintained strict safety rules to protect passengers and members of the public from harm.
• Inspected vehicle and tested brakes, horns and wipers daily.
• Developed standardized and optimized routes for repetitive pickup and drop off procedures.
• Helped riders with limited mobility get on and off shuttles to provide exceptional customer service.

• Transported passengers safely along prescribed routes according to tight schedule.
• Maintained friendly and courteous manner in customer interactions.
• Studied route maps to efficiently pick up and drop off passengers.
• Collected fares along prescribed route, assisting riders with payment cards.
• Cleaned bus interior at start and end of each run.
• Kept records for passengers and trips and reported bus breakdowns or incidents.
• Wrote reports in regards to day to day activity. Checked bus with daily inspections to identify operational, cleaning, or maintenance needs.
• Ensuring comfort of passengers by regulating lighting, heating and air conditioning.
• Contributed to continuous improvement by communicating passenger feedback to management.
• Helped board passengers requiring wheelchairs or other mobility aids and properly secured devices.
• Responded to passenger emergencies deliver immediate basic care and assess situations.
• Avoided critical incidents by monitoring passengers for signs of disorderly or unsafe behavior.
• Operated vehicle safely at all times to protect passengers and comply with all rules governing Orange County Transportation Authority as well as DOT guidelines.
• Carefully followed calculated route to transport over 100's of passengers on average days.
• Inspect vehicle before and after trips to identify maintenance issues and arrange for necessary repairs.