Shanita Jones
Roxbury,MA
Summary
Dynamic and compassionate professional with a proven track record at The Dimock Center and Starvos. Excelled in customer service and office administration, enhancing client satisfaction and streamlining operations. Demonstrated leadership as Lead Direct Care Staff, fostering team excellence and improving documentation accuracy. Skilled in data entry and building meaningful client relationships.
Overview
9
9
years of professional experience
Work History
Administrative Assistant/Front Desk Receptionist
The Dimock Center
04.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
Personal Care Assistant
Starvos
10.2018 - 03.2020
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
Lead Direct Care Staff Member
Center For Human Development Inc.
09.2015 - 01.2019
- Served as a role model for staff members by demonstrating exceptional professionalism and commitment to excellence.
- Promoted a safe and comfortable environment for clients, resulting in increased trust and rapport.
- Facilitated group activities that promoted social interaction and skill development among clients.
- Streamlined documentation processes, resulting in more accurate and timely recordkeeping.
Education
GED -
Westover Job Corp
Chicopee, MA08-2005
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
Timeline
Administrative Assistant/Front Desk Receptionist
The Dimock Center
04.2024 - Current
Personal Care Assistant
Starvos
10.2018 - 03.2020
Lead Direct Care Staff Member
Center For Human Development Inc.
09.2015 - 01.2019
GED -
Westover Job Corp
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