shanita Reed
Citronelle,AL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
14
14
years of professional experience
Work History
Customer Service/Sales Representative Remote
Digital Market Media, Inc
San Luis Obispo, California
07.2022 - Current
Customer Service/Sales Representative Remote
Dvinci, Inc. Colossus
Revere, Massachusetts
01.2022 - 05.2022
- Answered incoming customer calls regarding product questions, sales inquiries, and complaints.
- Provided accurate information about products and services.
- Resolved customer service issues in a timely manner.
- Processed orders, forms, applications, and requests.
- Built sustainable relationships with customers through open communication.
- Greeted customers and provided exceptional customer service.
Customer Service Representative
Alorica
Saraland, Alabama
09.2019 - 01.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
Housekeeper
All Over Janitorial Services
Calvert, Alabama
04.2014 - 09.2019
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Emptied trash receptacles throughout the property.
- Changed bed linens and towels, tidied up rooms.
Healthcare Customer Service Representative
Searcy Hospital
Vernon, Alabama
10.2010 - 11.2012
- Scheduled appointments for patients using the electronic health records system.
- Managed incoming calls from patients and other healthcare facilities to provide information or schedule services.
Education
High School Diploma -
McIntosh High School
McIntosh, AL 05-2008
Skills
- Sales Quota Achievement
- Account Management
- Customer Needs Assessment
- Data Entry
- Scheduling
- Inbound and Outbound Calling
- Appointment Scheduling
- Call Management
- Customer Service
- Microsoft Excel
- Multi-Task Management
- Microsoft Outlook
Timeline
Customer Service/Sales Representative Remote
Digital Market Media, Inc
07.2022 - Current
Customer Service/Sales Representative Remote
Dvinci, Inc. Colossus
01.2022 - 05.2022
Customer Service Representative
Alorica
09.2019 - 01.2022
Housekeeper
All Over Janitorial Services
04.2014 - 09.2019
Healthcare Customer Service Representative
Searcy Hospital
10.2010 - 11.2012
High School Diploma -
McIntosh High School
Similar Profiles
ROBERT BARNETTROBERT BARNETT
Sales Agent at Digital Market Media, IncSales Agent at Digital Market Media, Inc
Diego ChalarcaDiego Chalarca
Director of Call Center Operations at Digital Market MediaDirector of Call Center Operations at Digital Market Media
Violetta YemelyanovaVioletta Yemelyanova
Head of Corporate Sales at Open Media Group (Digital Media)Head of Corporate Sales at Open Media Group (Digital Media)
Amber CarpenterAmber Carpenter
Licensed Practical Nurse at Crowne Health Care of CitronelleLicensed Practical Nurse at Crowne Health Care of Citronelle
JALIA BREECHJALIA BREECH
Assistant at Conductors Solution Staffing LLCAssistant at Conductors Solution Staffing LLC