Shaniya Amos
Pembroke Pines,FL
Summary
Personable Hotel Concierge with exceptional qualifications in hospitality management. Dedicated to excellence and well-versed in travel arrangements. Engaging professional with top-notch skills in issue resolution.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
Concierge
High risk enforcement
Fort Lauderdale, Florida
03.2022 - 04.2024
- Greeted customers and answered their inquiries regarding hotel services, amenities, and local attractions.
- Assisted with check-in and check-out procedures including confirming reservation details and providing directions to guest rooms.
- Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
Unarmed Security Officer
Stadium Hotel
Miami, Florida
03.2018 - 12.2021
- Patrolled assigned areas to detect suspicious activities and persons.
- Monitored entrances, exits and other points of access to ensure safety of people and property.
- Conducted security checks on staff entering or leaving the premises.
- Investigated suspicious activity or incidents according to company guidelines.
- Maintained logs of all security related incidents and wrote detailed reports for management review.
- Enforced rules and regulations in a professional manner while interacting with guests and employees.
Warehouse Worker
Nutranext
Fort Lauderdale, FL
04.2019 - 09.2021
- Maintained stock levels in accordance with company policies.
- Received and tracked incoming inventory shipments.
- Organized warehouse space for efficient storage of products.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
Education
High School Diploma -
Pace
Fort Lauderdale, FL04-2018
Skills
- Advanced Time Management
- Efficient resourcefulness
- Networking capabilities
- Reliable punctuality
- Discreet confidentiality
- Detail-oriented approach
- Polite telephone etiquette
- Effective Decision Making
- Team player mentality
- Maintaining Composure
- Customer Service
- Cash Handling
- Excellent Multitasking
- Guest experiences
- Conflict Resolution
Timeline
Concierge
High risk enforcement
03.2022 - 04.2024
Warehouse Worker
Nutranext
04.2019 - 09.2021
Unarmed Security Officer
Stadium Hotel
03.2018 - 12.2021
High School Diploma -
Pace