Shaniya Brown
Sumter,SOUTH CAROLINA
Summary
Currently a pre-nursing student, with a dynamic professional proven track record at Amazon. Excelling in customer service and inventory management. Demonstrated leadership and attention to detail while enhancing operational workflows and customer satisfaction. Skilled in multitasking and utilizing computer systems to streamline processes, ensuring efficient order fulfillment and a positive customer experience. Excellent experience in childcare and providing fundamental resources to help students reach their milestones.
Overview
5
5
years of professional experience
Work History
Associate
Amazon
10.2025 - 06.2026
- Assisted in managing inventory levels to ensure accurate stock availability.
- Supported team in processing customer orders efficiently and accurately.
- Collaborated with cross-functional teams to streamline operational workflows.
- Implemented best practices for order fulfillment to enhance customer satisfaction.
Teacher's Assistant
Wateree Community Action Agency
08.2023 - 12.2025
- Assisted lead teachers in classroom management and lesson implementation.
- Supported students with diverse learning needs, fostering an inclusive environment.
- Collaborated with educators to develop engaging instructional materials and activities.
- Monitored student progress, providing feedback to enhance academic performance.
- Facilitated communication between teachers, parents, and support staff regarding student needs.
- Created a positive classroom atmosphere that encouraged student participation and curiosity.
- Fostered strong relationships with parents through regular communication about student progress and areas for growth, ultimately contributing to improved home-school partnerships.
- Improved student comprehension by implementing innovative teaching methods and incorporating visual aids in lessons.
Customer Service Cashier
McDonald’s
Sumter, SC
02.2021 - 12.2025
- Processed customer transactions efficiently, ensuring accurate cash handling and register operations.
- Assisted customers with inquiries, providing product information and resolving issues promptly.
- Maintained cleanliness and organization of the service area, enhancing overall customer experience.
- Operated point-of-sale systems effectively to minimize wait times during peak hours.
- Collaborated with team members to streamline service processes, improving workflow efficiency.
- Trained new staff on cash register usage and customer service protocols to uphold quality standards.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
High School Diploma -
Lakewood High School
Sumter, SC06.2023
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Leadership qualities
- Customer interaction
- Workplace safety
- Courteous and professional
- Work Planning and Prioritization
- Multitasking and organization
Timeline
Associate
Amazon
10.2025 - 06.2026
Teacher's Assistant
Wateree Community Action Agency
08.2023 - 12.2025
Customer Service Cashier
McDonald’s
02.2021 - 12.2025
High School Diploma -
Lakewood High School