Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Cashier

Shaniya Dagrin

Miami,FL

Summary

Reliable Job Title offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Trained in Type areas and flexible with changing business needs.

Overview

4
4
years of professional experience
1
1
Certificate

Work History

Cashier

McDonald's
07.2021 - 11.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.

Customer Service Cashier

Winn Dixie Supermarket
05.2022 - 08.2023
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Counted money in drawers at beginning and end of each shift.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.

Student Intern

Mount Sinai Health System
03.2020 - 07.2020
  • Reported back to instructor to receive day-to-day tasks and responsibilities.
  • Gained operational knowledge and supported departmental needs.
  • Performed administrative duties and staff support tasks.
  • Planned, prepared and participated in weekly meetings and events.
  • Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
  • Took meeting notes and compiled paperwork to support department.
  • Completed research, compiled data, and assisted in timely reporting.
  • Sorted and organized files, spreadsheets, and reports.
  • Provided clerical support, addressing routine, and special requirements.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Analyzed problems and worked with teams to develop solutions.
  • Participated in workshops and presentations related to projects to gain knowledge.
  • Explored new technologies and approaches to streamline processes.
  • Supported creation of detailed, technical financial models to value potential acquisition targets.
  • Devised and implemented processes and procedures to streamline operations.

Education

Nursing

Miami Dade College
Miami, FL

High School Diploma -

North Miami Beach High School
North Miami Beach, FL
06.2023

Skills

  • Customer Service
  • Cash Register Operation
  • Cash Handling
  • Drawer Balancing
  • Cash Management
  • Time Management Skills
  • Retail Merchandising
  • Decision-Making
  • Problem-Solving
  • Team Management
  • Corporate Events Planning
  • Strategy Development
  • Email Blasts
  • Public Speaking
  • Team Development
  • Social Media Management
  • PR Strategy Development

Accomplishments

  • Documented and resolved Issue which led to Results.
  • Collaborated with team of Number in the development of Project name.
  • Achieved Result through effectively helping with Task.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Certification

Certified Electrocardiograph technician

Languages

English
Full Professional
Spanish
Native or Bilingual
Creole
Native or Bilingual

Timeline

Customer Service Cashier

Winn Dixie Supermarket
05.2022 - 08.2023

Cashier

McDonald's
07.2021 - 11.2023

Student Intern

Mount Sinai Health System
03.2020 - 07.2020

Nursing

Miami Dade College

High School Diploma -

North Miami Beach High School

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Shaniya Dagrin