Shaniya Grandville
REX,GA
Summary
Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills. Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing client rapport. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with an exemplary passion for developing relationships, cultivating partnerships, and growing businesses.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Assistant Cheer Coach
Atlanta Public Schools, Benjamin E. Mays HS
2023.08 - Current
- Assist the Head Coach in planning and supervising games and practices
- Teach the young athletes the fundamentals of the sport
- Promote the values of responsibility and commitment, and emphasize the importance of academics first and foremost
- Provide a safe and fun environment for the children.
- Manage approximately 30 cheerleaders
- Supported athletes in balancing their academic and athletic commitments by offering guidance on time management strategies and study techniques.
- Collaborated with coaching staff to create innovative choreography, resulting in memorable performances at various events.
Clerk
Atlanta Public Schools, Benjamin E. Mays HS
2023.08 - Current
- Performs a variety of office support tasks for administrators in APS including answering telephones, filing, copying, posting, data entry, typing and word processing
- Greets school visitors and answers telephones; refers callers and responds to routine inquiries in a courteous manner
- Drafts document formats; types forms, letters, reports, memos, contracts and requisitions
- Managed approximately 40 incoming calls, emails, and faxes per day from customers.
- Executes automated data entry assignments
- Prepares and issues bid documents to prospective bidders
- Administer and/or support the state and local standardized testing processes and policies.
Dispatcher/Security
Loomis Armored
2022.07 - 2023.09
- Managed approximately 30 incoming calls, emails, and faxes per day from customers. Monitored the security of the branch
- Controlled access to the building and grounds
- Allowed access under branch policy
- Handled customer's calls into the branch, communicated with all routes, ATM combo/support to routes, keying information daily to the RPMS report, maintained and updating SOFI information Daily, and maintaining Branch reports.
- Managed approximately 60-75 incoming calls, emails, and faxes per day from customers and banks
Education
Bachelors of Arts - Psychology
Clark Atlanta University, Atlanta GA
Atlanta, GA05.2023
Phlebotomy Certification -
Cambridge College of Healthcare & Technology, Atlanta GA
Atlanta 07.2019
Skills
- Positive Reinforcement
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Strength conditioning
- Technical skills
- Time Management
- Scheduling
- Strategic Planning
- Media Relations
- Database Management
Certification
- GHSA- Principles of Coaching
- GHSA- Sports Safety
- CPR & AED
- Phlebotomy
Collegeachievements
Liqardonay’s Love Lessons LLC, 01/01/23, Present, A relationship coaching resource helping couples to identify and optimize their strength and growth area by learning to overtly verbalize everything., Lead Resident Assistant, Edward Waters College, 08/01/19, 12/01/20
Timeline
Assistant Cheer Coach
Atlanta Public Schools, Benjamin E. Mays HS
2023.08 - Current
Clerk
Atlanta Public Schools, Benjamin E. Mays HS
2023.08 - Current
Dispatcher/Security
Loomis Armored
2022.07 - 2023.09
Bachelors of Arts - Psychology
Clark Atlanta University, Atlanta GA
Phlebotomy Certification -
Cambridge College of Healthcare & Technology, Atlanta GA
- GHSA- Principles of Coaching
- GHSA- Sports Safety
- CPR & AED
- Phlebotomy
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