Shaniya Morgsn
West Point,MS
Summary
Versatile and results-driven professional with a proven track record at Dirt Cheap, enhancing customer satisfaction and streamlining transactions. Skilled in cash handling and customer service excellence, adept at conflict resolution and fostering repeat business. Demonstrated ability to improve operational efficiency and customer engagement through effective communication and professionalism.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Cashier
Dirt Cheap
- Performed cash, card, and check transactions to complete customer purchases.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Operated cash register to record transactions accurately and efficiently.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
Sales Representative
Work From Home
West Point, MS
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Expanded customer base through cold calling, networking, and relationship building.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Cleaner
Cleaning Company
Columbus, MS
- Cleaned and sanitized bathrooms, and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from areas in the building.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Confirmed all cleaning tools and equipment were stored properly after use.
Teacher
First Baptist Daycare
West Point, MS
05.2024 - 10.2024
- Created and developed lesson plans to meet students' academic needs.
- Developed strong relationships with the kids and we worked on potty training .
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities, and going outside.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Helped students explore concepts with engaging, learning-focused activities.
Education
Esthetician - Esthetics
Vaugh Beauty College
Aberdeen, MS03.2023
High School Diploma -
West Point High School
West Point, MS05.2017
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Customer service excellence
- Written and verbal communication
- Professionalism and courtesy
- Conflict resolution
- Product knowledge
- Attention to detail
Accomplishments
I am cpr certified
I am a certified esthetician
I am stayed having perfect attendance at work.
Certification
CPR
Aesthetician
Barbicide
Timeline
Teacher
First Baptist Daycare
05.2024 - 10.2024
Cashier
Dirt Cheap
Sales Representative
Work From Home
Cleaner
Cleaning Company
Esthetician - Esthetics
Vaugh Beauty College
High School Diploma -
West Point High School