Shaniya Norwood
Tomball,TX
Summary
Dynamic professional with a strong background in customer service and administrative support, notably at Learning Matters Educational Group. Proven ability to maintain confidentiality and manage sensitive information while delivering exceptional service. Skilled in time management and attention to detail, fostering positive relationships and enhancing client satisfaction.
Overview
2026
2026
years of professional experience
Work History
Front Desk Receptionist
Amazing Lash Studio
Administrative Assistant
Learning Matters Educational Group
01.2025 - 05.2025
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Preschool Teacher
Ivy Kids Early Learning Center
03.2023 - 01.2025
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Established positive communication with parents in daily conversation and formal conferences.
Teacher Assistant
Learning Matters
01.2022 - 03.2023
- Supervised students during lunch breaks, recess, field trips, and other school-related events, maintaining a positive atmosphere conducive to learning.
- Assisted lead teacher in managing classroom behavior, ensuring a safe and supportive learning environment for all students.
- Fostered a positive learning environment by modeling enthusiasm, empathy, and respect for all members of the school community.
- Collaborated with fellow educators to share best practices, resources, and ideas for continuous improvement in teaching methodologies.
Caregiver
Roland Park Place
01.2022 - 01.2023
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Education
Early Childhood Care And Education
Lone Star College
Houston, TXHigh School Diploma -
Acellus Academy
Maryland 06.2022
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
Timeline
Administrative Assistant
Learning Matters Educational Group
01.2025 - 05.2025
Preschool Teacher
Ivy Kids Early Learning Center
03.2023 - 01.2025
Teacher Assistant
Learning Matters
01.2022 - 03.2023
Caregiver
Roland Park Place
01.2022 - 01.2023
Front Desk Receptionist
Amazing Lash Studio
Early Childhood Care And Education
Lone Star College
High School Diploma -
Acellus Academy
Similar Profiles
Minh NguyenMinh Nguyen
Lash Technician at Amazing Lash Studio and New Wink LashLash Technician at Amazing Lash Studio and New Wink Lash
Melissa SerranoMelissa Serrano
Management at HWW LASH II - AMAZING LASH STUDIOManagement at HWW LASH II - AMAZING LASH STUDIO
Hillary PasternackHillary Pasternack
Area Director for multiple locations at Amazing Lash StudioArea Director for multiple locations at Amazing Lash Studio
Charlotte HildebrandtCharlotte Hildebrandt
Babysitter at Becka HildebrandtBabysitter at Becka Hildebrandt
Jack LutzJack Lutz
Golf Cart Attendant at The Club at Carlton WoodsGolf Cart Attendant at The Club at Carlton Woods