Shaniyah Wilkins
Chicago,IL
Summary
Dynamic and results-oriented professional with extensive experience in customer service and team leadership, particularly at Raising Cane's Restaurants. Excelled in cash handling and problem-solving, significantly enhancing team performance and customer satisfaction. Skilled in developing effective training programs and maintaining high accuracy in financial transactions. Demonstrated ability to improve peer retention rates through personalized support and interactive workshops.
Overview
2
2
years of professional experience
Work History
Cashier Team Lead
Raising Cane's Restaurants
04.2024 - Current
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Restocked and organized merchandise in front lanes.
Cashier
Portillos
02.2023 - 02.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Peer Educator
After School Matters Inc.
06.2022 - 09.2022
- Developed strong relationships with faculty members to effectively address student concerns related to academics or personal wellbeing.
- Increased retention rates among peers through consistent follow-up and personalized support.
- Enhanced peer learning by developing interactive workshops and presentations.
- Actively participated in ongoing professional development training to enhance my teaching skills as a Peer Educator.
Education
High School Diploma -
North Lawndale College Prep
Chicago05-2025
Skills
- Customer service
- Team leadership
- Problem-solving
- Cash handling
Timeline
Cashier Team Lead
Raising Cane's Restaurants
04.2024 - Current
Cashier
Portillos
02.2023 - 02.2024
Peer Educator
After School Matters Inc.
06.2022 - 09.2022
High School Diploma -
North Lawndale College Prep