Shaniyah Williams
Summary
Driven by a proven track record in customer service and sales strategies, I excelled at Designer Shoe Warehouse by enhancing customer loyalty and driving sales through effective teamwork and collaboration. Leveraging strong problem-solving skills and multi-tasking strength, I consistently met and exceeded sales targets, underscoring my ability to thrive in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Sales Associate
Designer Shoe Warehouse
Philadelphia, PA
08.2022 - 01.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to build rapport and loyalty.
Sales Associate
Five Below
Philadelphia, PA
03.2022 - 11.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
Child Caretaker
Kiddie Prep Academy
Philadelphia, PA
06.2019 - 08.2019
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Ensured child safety by maintaining a clean, hazard-free environment and closely supervising all activities.
- Encouraged creative expression through arts and crafts activities, nurturing each child''s artistic talents.
- Developed strong relationships with parents to better understand each child''s unique needs and preferences.
- Provided nutritious meals and snacks for children, keeping in mind individual dietary requirements and restrictions.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
Education
High School Diploma -
Science Leadership Academy At Beeber
Philadelphia, PASkills
Customer Service
Teamwork and Collaboration
Time Management
Problem-solving skills
Multi-tasking strength
Money Handling
Sales Strategies
Inventory Tracking
Timeline
Sales Associate
Designer Shoe Warehouse
08.2022 - 01.2023
Sales Associate
Five Below
03.2022 - 11.2022
Child Caretaker
Kiddie Prep Academy
06.2019 - 08.2019
High School Diploma -
Science Leadership Academy At Beeber