Shankar Singh Gaira
Almora,Uttarakhand, India
Work Preference
Summary
To work in a challenging yet friendly environment to gain more knowledge and experience which will assist me to serve organization in a better way.
Overview
7
7
years of professional experience
Work History
Restaurant Server
Carnival Cruise Line
12.2022 - Current
- Deliver high-quality dining experiences to international guests in a dynamic cruise environment.
- Manage guest seating, present menus, and offer expert recommendations on cuisine and wine pairings.
- Coordinate with kitchen staff to ensure timely and accurate order delivery.
- Proactively monitor guest satisfaction and resolve any issues to ensure a seamless dining experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Explained menu items and suggested appropriate options for food allergy concerns.
F&B Service Senior Associate
ITC Grand Chola
02.2019 - 11.2022
- Provided premium service at one of India’s largest 5-star luxury hotels.
- Maintained rigorous service standards in a high-volume, 600-room luxury property.
- Ensured meticulous upkeep of dining areas, including linen management and side-station organization.
- Handled billing, payment processing, and store requisitions for the F&B department.
Education
Diploma Programme - Hospitality Management & Catering Technology
Amrapali Institute of Hotel Management
01.2018
Senior Secondary - undefined
U.K Board
01.2016
High School -
U.K Board
01.2014
Skills
- I have good knowledge and understanding of F&B Service Department
- Excellent ability to build rapport and positive relationships with guests
- Demonstrated track record of consistently delivering high quality customer experiences, using innovation and hospitality industry best practices
- Fast learner, with the ability to pick up new concepts and understand reasoning very quickly
LANGUAGE KNOWN
English
Hindi
Personal Information
TRAINING EXPERIENCE
- ITC Grand Chola, Chennai
- On job Training (OJT).
- In F&B Service.
- 26 December 2017 – 12 January 2019.
Timeline
Restaurant Server
Carnival Cruise Line
12.2022 - Current
F&B Service Senior Associate
ITC Grand Chola
02.2019 - 11.2022
Diploma Programme - Hospitality Management & Catering Technology
Amrapali Institute of Hotel Management
Senior Secondary - undefined
U.K Board
High School -
U.K Board
Certification
- Diploma of hotel management
- Bartending certificate
- Leadership skills course
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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