Viona Chintya Tan Djari
Nashville,USA
Summary
Hospitality professional with comprehensive front-of-house experience in luxury dining, cafés, and hotel services. Recognized for consistently elevating guest satisfaction through attentive service and effective team collaboration, maintaining high operational standards in fast-paced environments.
Overview
1
1
Certification
5
5
years of professional experience
Work History
RESTAURANT SERVER
Westin Nashville
Nashville, TN
05.2026 - Current
- Delivered exceptional dining experiences through attentive personalized service in luxury hotel restaurant.
- Took food and beverage orders accurately, providing tailored menu recommendations to enhance guest experience.
- Maintained thorough knowledge of food, wine, cocktails, and daily specials to assist guests confidently.
- Collaborated with hosts, bartenders, kitchen staff, and management for seamless service during peak periods.
- Resolved guest concerns promptly, enhancing satisfaction and fostering repeat business.
- Uphold Marriott brand standards for hospitality, professionalism, and service excellence consistently.
- Processed guest payments accurately using POS systems to ensure billing precision.
- Maintained bar cleanliness and organization, ensuring compliance with sanitation and food-safety standards.
SERVER ASSISTANT
The Hilton Downtown Nashville
Nashville, USA
04.2026 - 05.2026
- Enhanced guest dining experience by pouring water, delivering complimentary bread service, running food, clearing and resetting tables, and promptly addressing guest needs with professionalism and attention to detail.
- Streamlined service flow by closely collaborating with servers, hosts, and kitchen staff to create a welcoming, refined dining experience.
- Supported front-of-house operations in a semi-fine dining Italian restaurant by providing attentive and polished guest service in a fast-paced hospitality environment.
- Maintained elevated presentation and service standards by polishing glassware, silverware, and dining equipment during side work responsibilities.
F&B SUPERVISOR
The Westin Nashville
Nashville, USA
03.2025 - 03.2026
- Delivered exceptional guest experiences by professionally handling guest concerns and ensuring high levels of customer satisfaction in a fast-paced hospitality environment.
- Managed front-of-house restaurant operations, supporting service positions to ensure smooth and efficient service delivery.
- Led daily stand-up meetings and pre-shift briefings, enhancing team communication and ensuring service readiness for optimal operational efficiency.
- Oversaw restaurant management tasks, coordinating supply orders, department collaboration, and maintaining a clean, organized, welcoming dining atmosphere.
- Recognized for outstanding performance and dedication, nominated Associate of the Month three consecutive times and ultimately selected as the winner.
RESTAURANT SUPERVISOR
The Greenbrier Resort
White Sulphur Springs, USA
04.2023 - 11.2023
- Supervised daily restaurant operations and supported a team of up to 15 front-of-house staff members, including hosts, servers, bartenders, runners, and bussers, ensuring smooth and efficient service throughout each shift.
- Coordinated with kitchen staff and other departments to ensure timely and accurate order execution, enhancing guest satisfaction.
- Trained new hires on hospitality and service standards, fostering strong teamwork and communication within the team.
- Assisted with in-room dining operations, including amenities, small events, food delivery service, and TSA procedures, while delivering attentive guest service.
- Maintained inventory and restocked supplies, supporting efficient restaurant operations in a fast-paced hospitality environment.
CAFE SUPERVISOR
Stowe Mountain Resort
Stowe, USA
11.2022 - 04.2023
- Supervised daily operations at Top of the Mountain Café, enabling team members to deliver smooth and efficient service.
- Managed opening and closing duties for the outlet, ensuring operational readiness, cleanliness, and proper cash handling procedures.
- Maintained accurate inventory tracking and streamlined ordering and restocking processes, contributing to organized stock management and reduced waste.
- Welcomed guests and took orders in a friendly, professional manner while delivering excellent customer service in a fast-paced environment.
- Handled cashier responsibilities and operated the POS system accurately for transaction processing and payment handling.
SERVER ASSISTANT
W Bali Seminyak
Bali, Indonesia
07.2021 - 01.2022
- Facilitated order-taking and delivery, set up and presented guest amenities, prepared trays and carts, served food and beverages, and ensured timely, accurate room service execution.
- Maintained high standards of guest satisfaction by responding promptly to requests and coordinating closely with kitchen and service teams to ensure smooth operations.
- Rotated through beach club and high-volume, high-end restaurant, supporting front-of-house operations in fast-paced, guest-focused environment by assisting with table service, food running, setup and breakdown, and maintaining cleanliness and service readiness.
- Adapted to various service styles and demands across luxury casual beach club and elevated restaurant dining, contributing to efficient teamwork and enhancing guest experiences.
- Completed a 3-month training program in in-room dining operations, gaining hands-on experience in delivering full-service hospitality within a hotel environment.
Education
BACHELOR OF HOSPITALITY MANAGEMENT -
The International Institute of Tourism & Business
Bali, IndonesiaSkills
- Food and beverage knowledge
- Order accuracy
- POS system operation
- Food safety
- Menu presentation
- Drink service techniques
- High volume service
- Dining area setup
- Cross department collaboration
- Team collaboration
- Strong communication
- Attention to detail
- Time management
Certification
- TABC Permit
Accomplishments
- Nominated as Employee of the Month (3x consecutive), The Westin Nashville,
- Winner - Associate of the Month Recognition Program, The Westin Nashville
- Guest Service Excellence Recognition Awarded a guest-voted medal for consistently delivering exceptional hospitality, personalized service, and memorable guest experiences at Westin Nashville
Timeline
RESTAURANT SERVER
Westin Nashville
05.2026 - Current
SERVER ASSISTANT
The Hilton Downtown Nashville
04.2026 - 05.2026
F&B SUPERVISOR
The Westin Nashville
03.2025 - 03.2026
RESTAURANT SUPERVISOR
The Greenbrier Resort
04.2023 - 11.2023
CAFE SUPERVISOR
Stowe Mountain Resort
11.2022 - 04.2023
SERVER ASSISTANT
W Bali Seminyak
07.2021 - 01.2022
BACHELOR OF HOSPITALITY MANAGEMENT -
The International Institute of Tourism & Business