Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shanli Gains

Centennial,CO

Summary

Driven professional with experience at Amazon, adept in customer service and complex problem-solving. Excelled in enhancing customer satisfaction and efficiently managing time to exceed business needs. Fostered strong relationships and academic success as a Peer Mentor, demonstrating exceptional attention to detail and computer skills. Highly efficient [Job Title] well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.

Overview

7
7
years of professional experience

Work History

Associate

Amazon
01.2024 - Current
  • Worked varied hours to meet seasonal and business needs.
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.

Peer Mentor

Metropolitan State University Of Denver
09.2017 - 05.2019
  • Conducted regular check-ins with mentees to monitor progress towards achieving their goals and to address any concerns or challenges faced along the way.
  • Developed strong relationships with mentees, fostering a positive learning environment.
  • Supported mentees in navigating college admissions processes and achieving academic success.
  • Implemented strategies to help mentees manage stress and difficult emotions.

Education

Bachelor of Science - International Business

Metropolitan State University of Denver
Denver, CO

Skills

  • Customer Service
  • Time Management
  • Attention to Detail
  • Computer Skills
  • Complex Problem-Solving

Timeline

Associate

Amazon
01.2024 - Current

Peer Mentor

Metropolitan State University Of Denver
09.2017 - 05.2019

Bachelor of Science - International Business

Metropolitan State University of Denver
Shanli Gains