SHANNA GREER
Hampton,GA
Summary
Results-driven professional with a proven track record in program management and activities coordination, adept at ensuring seamless operations and delivering exceptional service. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
10
10
years of professional experience
Work History
Auto Claims Adjuster
State Farm
Atlanta, GA
05.2024 - Current
- Evaluated auto claims to determine coverage and liability accurately.
- Collaborated with policyholders to gather necessary documentation for claims processing.
- Implemented process improvements that enhanced workflow efficiency within the claims department.
- Documented all findings in concise reports.
- Enhanced customer satisfaction by efficiently managing auto claims and providing prompt resolutions.
Program Coordinator
After-School AllStars
Atlanta, GA
07.2021 - 12.2023
- Provided ongoing direction and leadership for program operations
- Facilitating learning opportunities that enhance arithmetic, reading, and writing skills, minimize memory loss, and present chances for social and emotional growth
- Created and delivered program training and education to keep participants knowledgeable about program and provide necessary skills to participate productively.
- Provide and coordinate assistance, instruction, and supervision to students with homework and other academic support needs
Human Resources Intern
Big Brothers Big Sisters Metro Atlanta
Atlanta, GA
01.2023 - 05.2023
- Assist with the recruitment process by posting job listings, reviewing resumes, and conducting initial screenings of candidates
- Preparing and organizing materials for orientation sessions, and assisting in training activities
- Handle general administrative duties, such as filing, copying, and organizing HR files and documents
- Assisting in carrying out various human resources programs and procedures for the company such as anniversary and birthday acknowledgments, rewards and recognitions, and other engagement activities for employees
- Provide support for benefits annual benefits enrollment and coordinates wellness initiatives
Member Service Representative
Alder Partners LLC, Planet Fitness
Atlanta, GA
02.2021 - 09.2021
- Manage a high-volume workload efficiently, handling tasks such as answering multi-line phones, greeting customers, and managing inquiries simultaneously.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Enrolling new members or assisting current members with billing inquiries, updating personal information, or beverage/merchandise sales
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
Administrative Assistant
Follett Higher Educational Group, Georgia State University Bookstore
12.2018 - 02.2021
- Respond promptly to emails, phone calls, and in-person inquiries, addressing concerns and providing relevant information
- Professionally communicates; displays effective and appropriate oral and written communication skills with other departments
- Effectively managing work through task driven queues while multi-tasking in a fast-paced office
- Maintains records relevant to the region and function; keeps employees' on-call schedules up to date, alerting answering service of changes; and assists other sections with other paperwork
Head Counselor
KINGZ KIDZ OUTREACH SUMMER CAMP
05.2016 - 08.2017
- Trained counselors on safety procedures and effective mentoring methodologies and ensured the safe care of over 80 minor children aged 3 – 12 years
- Created educational lesson plans for all counselors and coordinated outings and special events for the students
- Administrative record keeping of children’s personal information: tracking camp tuition payables, date of birth, addresses, emergency contacts, and any special needs, i.e., allergies and development and educational limitations.
Education
Bachelor of Science Degree - Public Policy, Non-profit Leadership
Georgia State University
Atlanta, GA05-2023
Skills
- Detail-orientated
- Problem-solving
- Customer Service
- Multi-tasking ability
- Communication
- Organizational Development
- Critical Thinking
- Claims handling
- Policy interpretation
- Claims investigation
- Insurance regulations knowledge
Timeline
Auto Claims Adjuster
State Farm
05.2024 - Current
Human Resources Intern
Big Brothers Big Sisters Metro Atlanta
01.2023 - 05.2023
Program Coordinator
After-School AllStars
07.2021 - 12.2023
Member Service Representative
Alder Partners LLC, Planet Fitness
02.2021 - 09.2021
Administrative Assistant
Follett Higher Educational Group, Georgia State University Bookstore
12.2018 - 02.2021
Head Counselor
KINGZ KIDZ OUTREACH SUMMER CAMP
05.2016 - 08.2017
Bachelor of Science Degree - Public Policy, Non-profit Leadership
Georgia State University