Shanna Griffin
Taylors
Summary
Results-driven leader with expertise in store operations and team development. Proven track record in enhancing productivity through effective training and streamlined processes.
Overview
15
15
years of professional experience
Work History
Director of Store Support
Miracle Hill Ministry Thrift Store
03.2019 - Current
- Oversaw daily operations, ensuring optimal store performance and customer satisfaction.
- Trained and mentored staff, fostering a collaborative team environment and enhancing service quality.
- Implemented inventory management systems, improving stock accuracy and reducing waste.
- Developed training programs to enhance employee skills and improve overall productivity.
- Streamlined donation processing procedures, enhancing efficiency in inventory turnover rates.
- Led training sessions for new hires on company policies and procedures, ensuring consistent service quality across all teams.
- Addressed customer complaints effectively, resolving issues promptly while preserving positive relationships between patrons and the brand.
- Assisted in recruiting, interviewing, and hiring qualified candidates who contributed positively to the store''s overall success.
- Managed the scheduling of staff to ensure adequate coverage during peak business hours, maximizing productivity.
- Analyzed sales data regularly to identify trends or opportunities for growth while making informed decisions on merchandising strategies accordingly.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Store Manager
Miraclehill
03.2019 - Current
- Led team in achieving sales targets through effective staff training and performance management.
- Implemented inventory management systems to enhance stock accuracy and reduce shrinkage.
- Developed and executed promotional strategies that increased foot traffic and customer engagement.
- Streamlined operational processes, improving efficiency in daily store operations and customer service.
- Analyzed sales data to identify trends, adjusting product offerings accordingly to meet customer demands.
- Ensured compliance with safety regulations, maintaining a secure shopping environment for customers and employees.
- Cultivated strong vendor relationships, negotiating favorable terms that optimized inventory costs and availability.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
Store Manager
CHKD Thrift Store
06.2011 - 01.2019
- Mentored junior staff, fostering a collaborative environment and enhancing team productivity.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
Skills
- Store operations
- Health and safety
- Recruitment and hiring
- Task delegation
- Employee scheduling
- Store maintenance
- Budget planning
- Employee coaching
- Teamwork
- Team leadership
- Verbal and written communication
- Team building
- Employee motivation
- Staff training
Timeline
Director of Store Support
Miracle Hill Ministry Thrift Store
03.2019 - Current
Store Manager
Miraclehill
03.2019 - Current
Store Manager
CHKD Thrift Store
06.2011 - 01.2019