Shanna Mack
Glory Nissan
Las Vegas,NV
15
years of professional experience
Accounting professional with over 10 years of experience supporting financial operations and client account management. Strong analytical and organizational skills with the ability to manage high volume workloads while maintaining accuracy and attention to detail. Experienced in financial documentation, tax document review, workflow coordination and regulatory compliance. Proven ability to build professional relationships, manage competing priorities and support efficient business operations in fast paced environments.
Work History
Biller
1 Year 2 Months- Processed vehicle billing documents for new and used vehicle sales.
- Reviewed vehicle deals and supporting paperwork for completeness and accuracy.
- Monitored funding status for vehicle deals and tracked outstanding payoff transactions.
- Processed payoff checks and electronic payoff transactions.
- Assisted with commission processing check requests and related accounting documentation.
- Monitored funding notices and maintained records for pending and completed transactions.
- Coordinated documentation and workflow with accounting staff and title department.
- Used Reynolds and Dealertrack to support vehicle billing and deal processing activities.
Accounting Coordinator
2 Years- Managed portfolio of 700+ client accounts and served as main contact throughout tax preparation process.
- Reviewed client tax documents for completeness, identified missing forms, obtained required signatures, and prepared files to meet preparer needs.
- Collected, organized, and tracked tax documents while completing workflow tasks to support timely receipt of required paperwork and account completion.
- Worked with clients and tax professionals to resolve documentation issues, share updates, and keep communication moving during tax preparation.
- Updated client records and workflow notes in Salesforce and internal business systems.
- Delivered completed tax returns, secured required authorizations, and confirmed documentation requirements before final processing.
- Handled multiple deadlines and high-volume workload while maintaining accuracy, organization, and professional client service standards.
Account Receivable Specialist
2 Years 11 Months- Managed portfolio of owner accounts with past-due balances and served as main contact for resolution and payment recovery support.
- Reviewed account history, delinquency status, and payment activity to select appropriate resolution steps and follow-up actions.
- Negotiated payment plans and repayment options based on account status, delinquency level, and company guidelines to support account resolution.
- Completed account research and customer outreach to address outstanding balances while maintaining positive customer relationships.
- Maintained detailed records of account activity, payment agreements, correspondence, and supporting documents in compliance with company policies and regulatory requirements.
- Consistently met departmental productivity goals and account management objectives while handling high-volume client portfolio.
- Worked with management and cross-functional teams on account resolution initiatives and process improvements.
Bookkeeping/Administrative
8 Years 6 Months- Managed bookkeeping and administrative support for family-owned construction and landscaping business.
- Prepared customer invoices, tracked payments, maintained financial records, and monitored outstanding balances.
- Tracked project costs, materials expenses, vendor payments, and job budgets to support profitability and business planning.
- Maintained customer files, service records, contracts, estimates, and project documentation.
- Coordinated scheduling, customer communications, and subcontractor activities to support daily operations.
- Prepared financial and operational information for management review and organized supporting documentation for CPA review and year-end tax preparation.
- Processed business correspondence, maintained organized records, and supported office operations in fast-paced small business environment.
Education
- Computerized Accounting Specialist Certification
Associate of Applied Science - Accounting
Skills
Managed accounts payable and accounts receivable workflows.
Delivered general accounting support across daily operations.
Oversaw billing and invoice processing.
Completed account reconciliations to support accurate balances.
Administered payment processing activities.
Monitored transaction processing for accuracy and timeliness.
Maintained financial recordkeeping standards.
Entered and validated data for accuracy.
Reviewed financial documents for completeness and compliance.
Processed checks and check requests in support of payment cycles.
Investigated account issues and resolved discrepancies.
Managed commission processing activities.
Tracked payments and payoff activity.
Recorded cash receipts and payment postings.
Verified funding and monitored funding status.
Maintained spreadsheet tracking and reporting.
Organized records management processes.
Protected confidential financial information.
Prioritized tasks and managed time effectively.
Applied detail-focused review to daily work.
Resolved issues through practical problem-solving.
Coordinated with cross-department teams to support workflow.
Disclaimer
References available upon request
Timeline
Biller
Glory Nissan
08.2025 - CurrentRead More
Accounting Coordinator
Anderson Business Advisors
08.2023 - 08.2025Read More
Account Receivable Specialist
Hilton Grand Vacations
09.2020 - 08.2023Read More
Bookkeeping/Administrative
Driveway Maintenance
02.2012 - 08.2020Read More
Waukesha County Technical College
from Computerized Accounting Specialist Certification
Read More
Waukesha County Technical College
Associate of Applied Science from Accounting
Read More