Shanna Miller
Fort Myers,FL.
Summary
Objective- Seeking a position that will allow me to utilize my computer, communication, organizational, people and customer service skills. As well as, continuous learning and development of a new or existing trade to further advance in life and career.
Overview
11
11
years of professional experience
Work History
Medical Receptionist
Gardner Orthopedics
Fort Myers, Florida
09.2024 - Current
- Train new staff on office procedures and software systems used.
- Greet and check patients in and out for appointments and collect any patient responsibilities.
- HIPPA compliance
- Update patient information properly in the correct computer system.
- Prepare charts for new or existing patients, ensuring all necessary forms are completed correctly.
- Collect identification and insurance while ensuring the insurance is active and correct.
- Schedule and confirm appointments.
- Ensure cleanliness and organization of the reception area to maintain a professional atmosphere.
- Handle customer inquiries and complaints, providing timely and appropriate solutions.
Patient Intake Coordinator
Radiology Regional Center
Fort Myers, FL.
03.2023 - 09.2024
- Review patient charts and collect necessary information for intake process.
- Ensure compliance with HIPAA regulations.
- Answer incoming calls, redirected callers to the appropriate personnel or department or take messages as needed.
- Maintain an organized reception area and ensure that all patients are attended to promptly.
- Help covers centers as needed.
- Handle cash transactions accurately, balancing the safe at the end of night.
- Process payments from customers using a variety of payment methods including credit cards, checks and cash.
Assistant Store Manager
Abc fine wine
Fort Myers, FL
06.2015 - 02.2023
- Completed opening, closing and shift change functions to maintain operational standards each day
- Engaged guests in a friendly, professional dialogue to determine needs
- Delegated work to staff, se ing priorities and goals
- Used strong issue resolution and communication skills to cultivate and strengthen lasting guest relationships
- Answered guests' questions and addressed problems and complaints in person and via phone
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance and trip hazards
- Handled scheduling for store shifts to achieve adequate staffing
- Maintained inventory by keeping shelves well stocked and ordering supplies as needed
- Operated and supervised cashiers in processing credit, debit and cash payments
- Helped customers find specific products, answered questions and offered product advice
- Changed month to month sales by merchandising with signage and appealing displays to encourage customer sales and move overstock items
- Received and displayed product shipments on store retail shelves upon delivery
- Closed out invoices of products that were received or went out of the store
- Trained new team members in cash register operation, stock procedures and customer services.
Education
Diploma -
Estero High School
Estero, FL.Skills
- POS systems
- Multiple phone line system
- Assignment Delegation
- Hiring and Training
- Store Opening and Closing
- Scheduling
- Medical charting
- Patient scheduling
- Problem-Solving
- Decision Making
- Prompt to work
- Merchandising
- Stocking and Receiving
- Multitasking
- Organizational
- Prioritization
- 20 years customer service skills
- Building positive relationships
- Outgoing, Energetic, Friendly, Team player
- Documentation and Record keeping
- Insurance verification
- Time management
- Payment collection
- Proficient in Microsoft, Word, Excel, PowerPoint
- EMR / EHR
- Front desk operations
- Office administration
Timeline
Medical Receptionist
Gardner Orthopedics
09.2024 - Current
Patient Intake Coordinator
Radiology Regional Center
03.2023 - 09.2024
Assistant Store Manager
Abc fine wine
06.2015 - 02.2023
Diploma -
Estero High School