Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shanna Myers

Burleson,TX

Summary

Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Shift Leader

Jack In The Box
02.2015 - Current
  • Improved team productivity by implementing efficient scheduling and task delegation methods.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.

Sales Associate

Wal Mart
06.2010 - 02.2015
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.

Assistant Manager

Arby's Restaurant
05.1995 - 06.2010
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Education

Burleson High School
Burleson, TX

Skills

  • Customer Service Management
  • Team Leadership
  • Staff Supervision
  • Assigning Work
  • Staff Development
  • Positive Attitude
  • Employee Scheduling
  • Team Collaboration and Leadership
  • Problem-Solving
  • Cash Handling
  • Training Assistance
  • Inventory Counts

Certification

NA

Timeline

Shift Leader

Jack In The Box
02.2015 - Current

Sales Associate

Wal Mart
06.2010 - 02.2015

Assistant Manager

Arby's Restaurant
05.1995 - 06.2010

Burleson High School

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Shanna Myers