SHANNA NGUYEN

• Ensured patrons felt valued from the moment they arrived until their departure
• Offered guests a friendly greeting immediately upon entering and sincere thanks when leaving
• Kept waitlist updated and consistently communicated accurate seating times to guests
• Praised by manager for excellent customer service skills; on-time record; and willingness to assist bussers, servers, and bar staff during busy shifts

• Greet and seat guests promptly and courteously, ensuring a welcoming atmosphere and managing the reservation system efficiently.
• Assist in delivering food orders quickly and accurately from the kitchen to the dining area, maintaining a high standard of presentation and timeliness.
• Coordinate with kitchen staff and servers to ensure a smooth flow of orders, promptly addressing any issues to enhance the dining experience.

• Maintain professional demeanor by staying calm when addressing unhappy or angry guests
• Open and close location and uphold successful operation strategies to maximize business success and cleanliness
• Record sales, inventory, bills, and other large financial decisions on an systematic log

• Memorized customers' food orders to prepare, cook, and plate in an entertaining and appetizing manner while in front of a crowd
• Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
• Identified team weak points and implemented corrective actions to resolve concerns

• Focused teams on developing innovative and cutting-edge approaches with effective resource allocation and strategic planning
• Served as advocate and ambassador for organization by fully engaging, identifying and securing resources and partnerships to advance mission
• Set, enforced and optimized internal policies to maintain responsiveness to demands