Shanna Russell
Clinton,UT
Summary
Proven track record in enhancing customer satisfaction and fostering inclusive environments, notably at Deseret Book. Skilled in problem-solving and exceptional customer service, I excel in teamwork and collaboration, significantly contributing to positive outcomes and increased loyalty. Demonstrated ability to manage time effectively, ensuring operational excellence and superior service delivery. Reliable and upbeat [Job Title] successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
18
18
years of professional experience
Work History
Sales Associate
Deseret Book
2023.11 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Special Education Resource Paraprofessional
North Davis Jr. High
2008.09 - 2010.12
- Developed positive relationships with students, fostering a supportive and nurturing classroom atmosphere.
- Served as a positive role model and mentor for students, helping them build resilience and overcome academic challenges.
- Promoted inclusion by encouraging collaboration between general education peers and students receiving special education services.
- Interacted physically and verbally with students throughout each day.
Preschool Teacher
Barneck Preschool
2007.08 - 2008.08
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
- Educated students in foundational concepts such as shapes, numbers, and letters.
Credit Union Teller
AFCU
2006.04 - 2007.08
- Strengthened member relationships through excellent customer service and timely resolution of account issues.
- Increased referral rates among existing members through exceptional service experiences that built trust and loyalty within the community.
- Prevented potential fraud incidents by meticulously reviewing transactions for suspicious activity and following established protocols.
- Played an integral role in the success of promotional campaigns by effectively communicating product benefits to members and encouraging participation.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Maintained friendly and professional customer interactions.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
Education
No Degree - General Studies
Weber State University
Ogden, UTHigh School Diploma -
Clearfield High School
Clearfield, UT05.2005
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Problem-Solving
- Excellent people skills
- Exceptional customer service
- Professional Demeanor
Timeline
Sales Associate
Deseret Book
2023.11 - Current
Special Education Resource Paraprofessional
North Davis Jr. High
2008.09 - 2010.12
Preschool Teacher
Barneck Preschool
2007.08 - 2008.08
Credit Union Teller
AFCU
2006.04 - 2007.08
No Degree - General Studies
Weber State University
High School Diploma -
Clearfield High School
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