Shanna Smith
Benton,AR
Summary
Professional with strong background in leadership and team management, ready to excel in training role. Known for fostering collaboration and delivering results, adapting to changing needs seamlessly. Skilled in strategic planning, problem-solving, and employee development. Reliable and focused on driving team success and organizational growth.
Overview
15
15
years of professional experience
Work History
Manager in Training
Genpact
08.2025 - Current
- Mentored junior staff, fostering professional growth and knowledge sharing.
- Enhanced team performance by implementing effective training strategies and management techniques.
- Assisted with onboarding of new employees by providing training and development resources.
- Work with management at WESCO Distribution in National accounts on credit and collections
Credit and Collections Lead Analysis
WESCO Distribution
01.2016 - 08.2025
- Work with the sales departments in multiple locations and global customers to resolve unpaid invoices and invoices the customer will not accept, Review credit limits for accounts.
Sales Assistant
Carlton-Bates Company
09.2014 - 01.2016
- Enter orders for the sales department while making sure the information is correct: pricing, quantities, shipping address, etc.; contact vendors to expedite material for orders; ensure orders reach the customer when requested or let the customer know of any delays;
Dispatcher/Account Advisor
Wehco Video Client Care
06.2011 - 09.2014
- Routing technicians to their jobs; calling customers to make sure they are home for a technician; remind customers of installations; try to collect past due balances; help customers with billing; adding and removing services; troubleshooting cable, internet, and phone services; checking in jobs for technicians; assisting other advisors as needed
Crew Leader
McDonald’s
05.2010 - 06.2011
- Clean and stock the restaurant; take customer’s order; pay out order; occasionally make food; attend to customers when needed; run the restaurant at night’s when managers are not available; frequently handle money; help wherever I am needed
Education
Associate’s - business management, accounting
University of Phoenix Axia
07.2012
Bachelors - undefined
University of Phoenix Axia
09.2014
High School - undefined
Bryant High School
01.2010
Skills
- Account management
- Customer service
- Employee mentoring
- Technical skills
- Staff training
- Superb time management
- Task delegation
- Team leadership
- MS office
- Computer skills
- Documentation and reporting
- Staff leadership
Timeline
Manager in Training
Genpact
08.2025 - Current
Credit and Collections Lead Analysis
WESCO Distribution
01.2016 - 08.2025
Sales Assistant
Carlton-Bates Company
09.2014 - 01.2016
Dispatcher/Account Advisor
Wehco Video Client Care
06.2011 - 09.2014
Crew Leader
McDonald’s
05.2010 - 06.2011
Bachelors - undefined
University of Phoenix Axia
High School - undefined
Bryant High School
Associate’s - business management, accounting
University of Phoenix Axia