Shanna Steffens

• Scanned medical records in digital format for easy retrieval and accessibility.
• Maintained patient confidence by keeping patient records information confidential.
• Processed medical records requests from outside providers according to facility, state, and federal law.
• Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
• Printed and photocopied documents to provide patients with copies of medical records.
• Maintained patient records systems by archiving, scaning and indexing important documents and files.
• Uploaded physician progress notes, history, and physicals into electronic medical records.
• Supported medical staff by providing organized and accurate medical records.
• Performed regular audits of stored medical records to verify accuracy, completeness, and adherence to documentation requirements.
• Also scheduled appointments and arranged transportation for residents

I was on Medical Leave due to having a Gastric Bypass

• Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
• Exhibited adaptability under changing conditions by adjusting routes and schedules to accommodate unforeseen circumstances, minimizing disruptions to the delivery process.
• Developed strong working relationships with customers and coworkers through effective communication skills, contributing to a positive work atmosphere for all parties involved in the transportation process.
• Escorted oversized farm equipment for John Deer from state to state.

Ruptured my Achillies Tendon. I was off during this time for multiple surgeries and healing.

• Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
• Answered multi-line phone system and enthusiastically greeted callers.
• Maintained daily report documents, memos and invoices.
• Scheduled appointments and conducted follow-up calls to clients.
• Handled all in going and out going orders for constructions sites

• Established rapport with community resources for additional services tailored to meet each individual child''s needs.
• Implemented creative approaches toward behavioral management that led to improved outcomes within the household setting.
• Assisted case managers in developing comprehensive care plans for each child, addressing individual needs and goals.
• Ensured a safe living environment by conducting routine home inspections for cleanliness and adherence to safety standards.
• Advocated on behalf of foster children in court hearings to ensure their best interests were represented during legal
• proceedings.
• Managed caseloads efficiently while maintaining high-quality service delivery.
• Ruptured Achilles Tendon and went over time allotted for medical leave.

• Established rapport with community resources for additional services tailored to meet each individual child''s needs.
• Implemented creative approaches toward behavioral management that led to improved outcomes within the household setting.
• Assisted case managers in developing comprehensive care plans for each child, addressing individual needs and goals.
• Ensured a safe living environment by conducting routine home inspections for cleanliness and adherence to safety standards.
• Developed customized interventions based on each foster child''s unique strengths and weaknesses.
• Advocated on behalf of foster children in court hearings to ensure their best interests were represented during legal proceedings.
• Managed caseloads efficiently while maintaining high-quality service delivery.

• Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
• Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
• Enhanced cleanliness by thoroughly disinfecting high-touch surfaces in patient rooms and common areas.
• Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
• My primary location and job duty was to sanitize the OB Dept and its conjoining operating room.
• Supported overall patient satisfaction by addressing their housekeeping concerns promptly and professionally.
• Used chemicals by following safety protocols and procedures to avoid burns and injuries.
• Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
• Reduced cross-contamination risks by properly disposing of hazardous waste materials according to facility guidelines.

• Emptied trash cans and recycling bins to keep building clean and free of germs.
• Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
• Kept building spaces premises clean inside and outside.
• Maintained a well-organized supply closet for easy access to necessary tools.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.

• Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
• Answered multi-line phone system and enthusiastically greeted callers.
• Maintained daily report documents, memos and invoices.
• Scheduled appointments and conducted follow-up calls to clients.
• Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
• Handlede all in coming and out going orders and materials for construction sites