Shannan Clegg
Davenport,FL
Summary
Forward thinking, customer oriented, retail professional with over 20 years experience. Identify and resolve issues efficiently, knowledge in conflict resolution.
Overview
5
5
years of professional experience
Work History
Delivery Driver
Door Dash
2024.11 - 2025.01
- Operated delivery vehicle following safety regulations and traffic laws
- Loaded and unloaded packages efficiently, ensuring timely deliveries
- Maintained accurate records of deliveries and customer interactions
- Communicated effectively with dispatch to coordinate delivery schedules
Dog Bather
The Dirty Dog
2022.12 - 2024.02
- Bathed and groomed dogs according to breed standards and client preferences.
- Maintained cleanliness of bathing area and grooming tools to ensure sanitary conditions.
- Assisted in handling dogs during grooming processes, ensuring their safety and comfort.
- Monitored dog behavior during baths, recognizing signs of stress or discomfort.
Vender/Warehouse Assistant
Tri-State Wholesale
2022.01 - 2022.11
- Operated forklifts and pallet jacks to efficiently move inventory within warehouse.
- Maintained accurate inventory records using warehouse management systems.
- Assisted in training new staff on safety protocols and operational procedures.
- Executed daily order picking and packing tasks to fulfill customer requests promptly
- Safely load and unload truck. Deliver product to smaller retail stores.
Remote Customer Service
Alorica/Costco.com
2021.04 - 2021.06
- Handled customer phone inquiries, providing information and resolving issues. Ensuring a positive customer experience through effective communication and empathy.
- Skilled in utilizing CRM software to track customer interactions and streamline service processes.
- Provided friendly, attentive service when interacting with customers, resulting in positive feedback from both shoppers and colleagues alike.
Call Agent
Hulu
2019.12 - 2020.02
- Managed high-volume inbound calls, providing exceptional customer service and support.
- Resolved customer inquiries efficiently using CRM software to track interactions.
- Collaborated with team members to streamline call handling processes, improving overall response times.
Education
High School Diploma -
Ringgold High School
Ringgold, GA1997-06
Skills
- Customer service
- Time management
- Loading and unloading
- Inventory management
Timeline
Delivery Driver
Door Dash
2024.11 - 2025.01
Dog Bather
The Dirty Dog
2022.12 - 2024.02
Vender/Warehouse Assistant
Tri-State Wholesale
2022.01 - 2022.11
Remote Customer Service
Alorica/Costco.com
2021.04 - 2021.06
Call Agent
Hulu
2019.12 - 2020.02
High School Diploma -
Ringgold High School