SHANNATON JOHNSON
West Palm Beach,FL
Summary
Highly motivated and results-driven individual with extensive experience in residential property management. Proven track record of providing exceptional customer service, developing talent, and achieving successful outcomes. Adept at multitasking, planning, and adapting to high-pressure, dynamic situations. Highly skilled in budgeting, marketing, and tenant issue resolution. Committed to exceeding expectations and delivering outstanding results.
Overview
15
15
years of professional experience
Work History
ASSISTANT PROPERTY MANAGER
Island Blvd Condominium Association
08.2022 - Current
- Assist in budget preparation, attend board meetings, and oversee all phases of building operations
- Process violations, work orders, architectural control applications, lease, and sale applications
- Handle all inquiries, requests, and complaints promptly and appropriately.
- Analyze and distribute monthly financial statements, develop cash management strategies and ensure timely collection of receivables.
- Establish and maintain collaborative working relationships between departments, with coworkers, and particularly with other members of project team.
- Manage work schedules, vacation time, payroll, and operating expenditure.
- Conduct property inspections regularly, identify deficiencies and provide recommendations and action plans.
- Prepare, maintain and submit wide range of reports, contract lists, presentations, documents and manuals as required.
FRONT DESK ASSOCIATE
First Services Residential
01.2020 - Current
- Greeted and directed residents, guests, and invitees to build strong relationships.
- Encouraged teamwork and collaboration among team members to improve customer satisfaction.
- Monitored and controlled building access to ensure safety and security.
FRONT DESK/OPERATIONS SUPERVISOR
Williams Island Property Owners Association
05.2008 - 08.2022
- Recruited trained and developed high performing teams aligned with company goals
- Built talented team through hiring and training to perform at high standards
- Managed day to day 10+ employees' and implemented plans to improve productivity
- Developed procedures and training materials leading to 99% increase in productivity.
Education
MASTER OF SCIENCE - HOSPITALITY ADMINISTRATION AND MANAGEMENT
Florida International University
BACHELOR OF SCIENCE - HOSPITALITY MANAGEMENT
Florida International University
LICENSE COMMUNITY ASSOCIATION MANAGER (LCAM) -
Skills
- Relationship Building and Management
- Team Building and leadership
- Streamlining department communication
- Budgeting and financial analysis
- Customer Relations and response
- Microsoft Office Applications
- Social perceptiveness
- Complex problem solving, judgment and decision-making ability
- Strong verbal and written communication skills
- Detail-oriented with excellent organizational and multitasking skills
- Fair Housing Laws Knowledge
- Property Management
Timeline
ASSISTANT PROPERTY MANAGER
Island Blvd Condominium Association
08.2022 - Current
FRONT DESK ASSOCIATE
First Services Residential
01.2020 - Current
FRONT DESK/OPERATIONS SUPERVISOR
Williams Island Property Owners Association
05.2008 - 08.2022
MASTER OF SCIENCE - HOSPITALITY ADMINISTRATION AND MANAGEMENT
Florida International University
BACHELOR OF SCIENCE - HOSPITALITY MANAGEMENT
Florida International University
LICENSE COMMUNITY ASSOCIATION MANAGER (LCAM) -
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