Shannel Bauman
Waukesha,WI
Summary
Dynamic professional with a proven track record at Alpine Valley Ski Resort, excelling in customer service and sales. Leveraged exceptional communication and relationship-building skills to enhance customer satisfaction and increase sales revenue. Expert in POS system operation and adept at providing personalized product recommendations, significantly boosting sales and fostering a loyal client base.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Associate
Alpine Valley Ski Resort
11.2022 - Current
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Answered customer questions about sizing, accessories, and merchandise care.
Health and Beauty Clerk
Woodman’s Food Market
12.2023 - 03.2024
- Increased sales revenue by effectively promoting and cross-selling various beauty products.
- Enhanced customer satisfaction by providing personalized beauty consultations and product recommendations.
- Provided constructive feedback to vendors regarding product performance, contributing to improved product offerings instore.
- Developed strong relationships with customers, creating a loyal client base who frequently sought out my expertise for their beauty needs.
Server/Host
Pink Pony Mackinac
04.2022 - 10.2024
- SEASONAL
- Served food and beverages promptly
- with focused attention to customer needs.
- Increased sales significantly by upselling higher-end products to customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Education
Hospitality Management - Tourism And Hospitality
Heart Trust NTA
Kingston JASkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Reliable and punctual
- Relationship building
- Outgoing personality
- Verbal/written communication
- Stocking and receiving
- Store opening and closing
- Product sales
- POS system operation
- Policy and procedure adherence
- Merchandise display
- Verbal and written communication
- Exceptional customer service
Certification
- Alcohol Seller/Server Certification – Various State-Specific Agencies.
Timeline
Health and Beauty Clerk
Woodman’s Food Market
12.2023 - 03.2024
Sales Associate
Alpine Valley Ski Resort
11.2022 - Current
Server/Host
Pink Pony Mackinac
04.2022 - 10.2024
- Alcohol Seller/Server Certification – Various State-Specific Agencies.
Hospitality Management - Tourism And Hospitality
Heart Trust NTA
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