Shannel Gregory
Washington,DC
Summary
Versatile Administrative professional, well-versed in healthcare practices, compliance standards, and operations. Excellent problem-solver and clear communicator with a positive and upbeat personality. Advanced abilities in Microsoft Office Suite.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Document Control Specialist
Central Pension Funds Of The International Union Of Operating Engineers
Washington, DC
09.2022 - 12.2023
- Maintained version control for all documents, ensuring that only the most recent updates were in circulation at any given time.
- Assisted with inbound and outbound document processes, document sorting, logging, and work order creation.
- Maintained document control system and updated work instructions, procedures, and associated databases.
- Facilitated timely project completion by managing the distribution of essential documentation to project team members.
- Enhanced data accuracy by performing regular audits on documentation and records.
- Converted documents from one application to another.
- Reduced document retrieval time by creating a comprehensive index system that prioritized ease of use.
- Identified areas of weakness and recommended or implemented process improvements.
- Assisted in the development of company policies related to document retention, disposal, and archiving practices.
Senior Patient Services Coordinator
MedStar Georgetown University Hospital
03.2014 - 02.2022
- Coordinates cross-training for outpatient assistants and prepares the coverage schedule for holidays, vacations
- Ensures coverage for key positions when workers take unscheduled leave and determines the need for utilizing temporary employees
- Provides ongoing quality assurance for patient services by monitoring the check-in registration back-end processes
- Ensures consistency by providing training in IDX registration and departmental registration and check-in policies and procedures
- Evaluates staff members on accuracy in registration and consistency in the check-in process
- Ensures that all appointments are arrived, canceled, or no-showed appropriately, and monitors through regular review of the past pending report the number of pending appointments
- Ensures that pending appointments are updated appropriately according to department policy
- Responsible for running and working missing charge reports according to department schedule to ensure that all charges have been captured
- Responsible for running all departmental reports related to financial reimbursement, (i.e.: Rejection Report, Past Pending Report, and Monthly Blue Book
- Serves as the Department's liaison to resolve patient service issues and complaints promptly
- Meets with all new healthcare providers to create efficient master schedules and to orient them to departmental scheduling policies and procedures
- Supervises, evaluates, and provides ongoing training for the outpatient assistants responsible for appointment scheduling
- Monitors performance to ensure the efficient operation of the scheduling office and the consistency of the application of established scheduling policies and procedures
- Ensures adequate staffing for scheduled and unscheduled leave
- Requests temporary staff as needed
- Efficiently managed high-volume caseloads while maintaining meticulous attention to detail in scheduling logistics and documentation.
- Enhanced surgical team communication by maintaining accurate schedules and promptly addressing any changes or concerns.
- Improved patient experience by efficiently coordinating pre-operative preparations and post-operative follow-up care.
- Served as a liaison between patients, families, clinicians, and hospital staff throughout the entire surgical process.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained strict adherence to HIPAA regulations, protecting the privacy of patient information at all times.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
Education
No Degree - Accounting And Business Management
Elizabeth City State University
Elizabeth City, NCHigh School Diploma -
Woodrow Wilson SHS
Washington, DCSkills
- Excellent communication & coordination
- Self-starter
- Schedule management
- Microsoft Office Suite
- Spreadsheet development
- Auditing Documents
- Document Management
- File conversion
- Insurance Verification
- Professionalism and Confidentiality
- Patient coordination
- Team Leadership
- Time Management
- Complex Problem-Solving
Certification
- CPR/First Aide Certified
- Medical Terminology & Anatomy Certification
- Certified in Billing & Coding
Accomplishments
- Supervised a team of 5 staff members.
- Implemented the Residency Volunteer Program
Timeline
Document Control Specialist
Central Pension Funds Of The International Union Of Operating Engineers
09.2022 - 12.2023
Senior Patient Services Coordinator
MedStar Georgetown University Hospital
03.2014 - 02.2022
No Degree - Accounting And Business Management
Elizabeth City State University
High School Diploma -
Woodrow Wilson SHS