Summary
Overview
Work History
Education
Skills
Timeline
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Shannel Rodriguez

Hallandale Beach,FL

Summary

Encouraging manager and analytical problem-solver, with talents for team building, leading, and motivating. Possesses excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance.

Overview

12
12
years of professional experience

Work History

Remote Talent Care Manager

Kelly
02.2022 - 08.2023
  • Managed multiple projects simultaneously, ensuring timely completion and adherence to budget constraints.
  • Provided comprehensive training to team members on remote infrastructure management processes and best practices.
  • Improved response times by developing efficient support workflows that ensured quick resolution of customer issues.
  • Enhanced system performance by implementing and maintaining remote infrastructure management tools.
  • Developed remote training manuals, workshops, and 1:1 coaching as needed
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Increased customer satisfaction by providing efficient and friendly service in a fast-paced environment.
  • Managed payroll processing tasks, guaranteeing timely disbursement of salaries without errors or discrepancies.

Scheduling & Recruiting Manager

First Light Home Care
08.2014 - 02.2021
  • Communicate with clients to get clear view of their hiring needs and organizational goals
  • On Call scheduling as needed to fill in last minute call outs and emergencies
  • Accurately maintain master schedule for all staff, effectively scheduling based on needs.
  • Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
  • Optimized workflow by prioritizing tasks based on urgency and aligning staff assignments accordingly.
  • Supported company growth by effectively managing an increasing volume of scheduling requests without compromising service quality.
  • Developed strong working relationships with management and executive team through effective scheduling and communication skills.
  • Operated and maintained applicant tracking and candidate management systems.
  • Worked with recruiting teams and human resources representatives to accomplish hiring objectives.
  • Promoted a positive work environment by fostering open communication among staff members.
  • Participated in regular meetings with upper management to discuss staffing issues, policy updates, and budgetary concerns.
  • Designed, developed, and implemented successful employee retention process to fill more than vacancies each year.
  • Implemented an employee feedback system that boosted employee morale by over 50%.

Senior Case Manager

Center for Sleep
01.2012 - 08.2014
  • Maintains clients' records by reviewing case notes; logging events and progress
  • Improves staff competence by providing educational resources; balancing work requirements with learning opportunities; evaluating the application of learning to changes in treatment results
  • Complete intake paperwork for new admissions, inputting them in database and complete discharge paperwork.
  • Collaborated with external agencies to secure resources for clients, ensuring optimal support and care.
  • Assisted with hiring and training of new advocates, interns, and volunteers, providing feedback on applicant work aptitude and team compatibility.

Education

Certificate in Human Resource Management -

University of Miami
Coral Gables, FL
11.2023

Diploma -

Hallandale High School
Hallandale Beach, FL
06.2004

Skills

  • Time Management
  • Remote Team Leadership
  • Remote support tools
  • Microsoft Office Suite
  • Teamwork and Collaboration
  • Critical Thinking
  • Computer Skills
  • Attention to Detail
  • Innovative thinking

Timeline

Remote Talent Care Manager

Kelly
02.2022 - 08.2023

Scheduling & Recruiting Manager

First Light Home Care
08.2014 - 02.2021

Senior Case Manager

Center for Sleep
01.2012 - 08.2014

Certificate in Human Resource Management -

University of Miami

Diploma -

Hallandale High School

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Shannel Rodriguez