Shannel Collins

• Central administrative and communication Hub for unit.

•Managed incoming calls, ensuring efficient routing to appropriate departments.

•Processed patient admissions, discharges, and transfers to maintain unit flow.

•Stocked medical supplies efficiently in the unit.

•Coordinated delivery and pickup of prescriptions from laboratory to support patient care.

• Executed patient registration, check-in/out, and appointment scheduling to enhance patient flow and service delivery.
• Answered phones and directed calls to nursing staff and physicians, facilitating effective communication and patient support.
• Managed patient charts and coordinated related tasks to ensure accurate and timely information availability.
• Transcribed orders and updated medical records with accurate patient information.
• Processed patient referrals for specialist consultations.
• Prior authorizations of medical services

• Promoted to train and direct teams, demonstrating leadership potential and ability to rapidly master new systems.
• Served as Human Resources Representative by interviewing team members and leading the onboarding process, including hiring, fingerprinting, background checks, and recordkeeping.
• Conducted interviews as Human Resources Representative, guiding onboarding process that included hiring, fingerprinting, background checks, and record-keeping.
• Leverage expertise in UPS processes for unloading, loading, handling and sorting to demonstrate and teach incoming team members on all operational aspects.
• Utilized effective communication and customer service skills to enhance employee satisfaction and foster an inclusive culture, liaising between upper management and employees.
• Effectively handle and address employee concerns and conflicts by identifying win-win solutions in compliance with company policies and legal regulations.
• Balance a wide range of managerial, administrative, and operational tasks, such as staff oversight and development, employee relations, data entry, management, and payroll.

• Managed appointment scheduling and patient registration for the call center.
• Managed incoming calls and facilitated communication between nursing staff and physicians.
• Transcribed orders and updated medical records to ensure accurate patient information.
• Ensured accurate health insurance verification for patient appointments