Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Hi, I’m

Shannell Moss

Manager
Emporia,VA

Summary

Dedicated manager renowned for effective team collaboration and time management. Proven ability to resolve customer complaints swiftly, ensuring positive outcomes and loyalty. Ready to leverage expertise to enhance operational efficiency and service excellence.

Overview

11
years of professional experience
1
Certification

Work History

Five Guys Burger and Fries
Emporia, Virginia

Manager
09.2015 - Current

Job overview

  • Supervised daily operations, ensuring consistent service delivery and maintaining food quality standards.
  • Coached and mentored team members to elevate job performance and service quality.
  • Trained new team members on customer service standards and food preparation to enhance team effectiveness.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Resolved customer complaints promptly to enhance satisfaction and loyalty.
  • Managed inventory levels and ordered supplies to maintain stock availability.

Education

Bryant And Stratton Richmond Va

Associate of Science from Medical Assisting
01.2027

University Overview

Southside Virginia Community College

Associate of Applied Science from Human Services
05.2010

University Overview

  • Completed [Subject] Course
  • GPA: Honor Roll

Skills

  • Team leadership
  • Training and mentoring
  • Coaching and mentoring
  • Crisis intervention
  • Complex Problem-solving
  • Business development
  • Time management
  • Multitasking Abilities
  • Safety procedures
  • Team collaboration
  • Goal setting

Certification

  • ServSafe
  • CPR

References

References
References available upon request.

Timeline

Manager
Five Guys Burger and Fries
09.2015 - Current
Bryant And Stratton Richmond Va
Associate of Science from Medical Assisting
Southside Virginia Community College
Associate of Applied Science from Human Services
Shannell MossManager