Shannon Ackerly
Brookfield
Summary
Dynamic and goal-oriented professional with a diverse background spanning veterinary care at Roxbury Animal Clinic to customer engagement roles in retail and education. Excelled in teamwork and compassionate care, enhancing client satisfaction and operational efficiency. Skilled in animal handling and client communication, consistently contributing to positive outcomes and workplace harmony.
Overview
4
4
years of professional experience
Work History
Sales Associate
Traveling Chic Boutique
01.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Camp Counselor
Regional YMCA Of Western Connecticut
06.2024 - 08.2024
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led groups of children safely through variety of camp activities.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Boosted camp morale by fostering a supportive, inclusive, and fun environment for all participants.
- Developed strong relationships with co-counselors that resulted in seamless teamwork during challenging situations or emergencies.
- Ensured smooth transitions between activities by efficiently managing time and resources throughout each day.
- Encouraged team building to increase camaraderie, trust and rapport.
- Contributed to the development of new programs aimed at increasing camper retention and satisfaction rates.
- Promoted camper growth through individualized attention, mentorship, and skill-building opportunities.
Teacher's Assistant
Brookfield Public Schools
06.2022 - 08.2022
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Supported classroom activities, tutoring, and reviewing work.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Maintained safety and security by overseeing students in recess environments.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Facilitated activities in small groups to reinforce concepts taught by class teacher.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Completed daily reports on attendance and disciplinary performance.
- Copied, organized and distributed classroom assignments or other paperwork.
- Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
- Monitored student behavior in classes, laboratories and on field trips for unsafe or rule-breaking concerns.
- Encouraged small groups to discuss topics and explore concepts through hands-on activities.
- Taught courses under guidance of senior instructors.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Veterinary Intern
Roxbury Animal Clinic
06.2021 - 08.2021
- Contributed consistently towards maintaining high standards of cleanliness throughout the clinic premises.
- Assisted in dental cleanings and extractions, promoting oral health among the clinic''s patients.
- Contributed to a positive work environment through effective teamwork and collaboration with colleagues.
- Shadowed the lead veterinarian and helped her perform procedures on both large and small animals
- Traveled to farm calls with the lead veterinarian and assisted in basic procedures
- Administered vaccinations and helped restrain animals during basic procedures
Veterinary Shadow
Baldwin Place Animal Hospital
06.2021 - 08.2021
- Assisted in performing laboratory tests such as blood work or urinalysis efficiently resulting in faster diagnoses.
- Administered prescribed medications under veterinarian supervision accurately, contributing to successful treatment plans.
- Helped maintain a clean and organized clinic environment, promoting infection control measures and adhering to OSHA standards.
- Supported veterinarians during spay/neuter surgeries contributing towards population management efforts.
- Provided compassionate care for hospitalized patients through attentive monitoring and timely intervention when needed.
Education
Biological Sciences And Animal Veterinary Sciences
Clemson University
Clemson, SC05-2027
High School Diploma -
Brookfield High School
Brookfield, CT06-2023
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Client communication
- Veterinary terminology
- Medical record-keeping
- Compassionate care
- Animal behavior
Timeline
Camp Counselor
Regional YMCA Of Western Connecticut
06.2024 - 08.2024
Teacher's Assistant
Brookfield Public Schools
06.2022 - 08.2022
Sales Associate
Traveling Chic Boutique
01.2022 - Current
Veterinary Intern
Roxbury Animal Clinic
06.2021 - 08.2021
Veterinary Shadow
Baldwin Place Animal Hospital
06.2021 - 08.2021
Biological Sciences And Animal Veterinary Sciences
Clemson University
High School Diploma -
Brookfield High School
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