Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shannon Ahlfeldt

Customer Service Representative
319 Sunset Drive ,MD

Summary

Proven achiever with extensive experience in office administration and customer service, notably at Hilton. Excelled in enhancing guest satisfaction and staff development at Hair Evolution, showcasing strong organizational skills and proficiency in Microsoft Platform. Demonstrated ability to improve operational efficiency and guest retention, leveraging both departmental support and interpersonal skills for impactful results.

Overview

6
6
years of professional experience

Work History

Front Desk Receptionist

Hilton
01.2017 - 01.2019
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Prepared informative materials about local attractions or amenities upon request from guests ensuring memorable stays at the establishment.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.

Front Office Manager

Hair Evolution
01.2013 - 01.2017
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
  • Accomplished multiple tasks within established timeframes.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Established team priorities, maintained schedules and monitored performance.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Education

General Studies

Wor-Wic Community College
Salisbury, MD
2003

High School Diploma -

Stephen Decatur High School
Berlin, MD
05.2001 -

Skills

  • Departmental support
  • Mail Sorting
  • Office Administration
  • Cash Handling
  • Administrative Support
  • Office Organization
  • Customer Service
  • Skilled in Microsoft Platform

Timeline

Front Desk Receptionist

Hilton
01.2017 - 01.2019

Front Office Manager

Hair Evolution
01.2013 - 01.2017

High School Diploma -

Stephen Decatur High School
05.2001 -

General Studies

Wor-Wic Community College

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Shannon AhlfeldtCustomer Service Representative