Summary
Overview
Work History
Education
Skills
Timeline
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Shannon Arnoldi-Murray

Fort White

Summary

Knowledgeable and dedicated customer service professional with extensive experience in helping doctors and patients. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Friendly Retail professional with successful background in retail sales and marketing. Drive sales-goal attainment and customer satisfaction through exceptional customer relations and sales abilities. Proficient in use of POS software. Driven Retail Manager with more than 10 years of experience overseeing talented teams while guiding staff for superior customer interactions. Talented at leading daily activities and enhancing store atmospheres. Successful background resolving routine and unique issues to drive continued revenue growth and increase customer loyalty.

Overview

19
19
years of professional experience

Work History

Customer Care Assistant

Metal Industries/Greenheck Group
11.2021 - 11.2023
  • Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
  • Streamlined the customer support process for better efficiency and reduced response times.
  • Continuously updated personal knowledge of industry trends and best practices for optimal customer support provision.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.

Photo Lab Supervisor/Shift Supervisor

CVS/Pharmacy
11.2007 - 11.2021
  • Monitored cashiers' work and balanced registers to maintain strong financial controls.
  • Coordinated merchandising of new products, including displays, signage and sales enablement.
  • Oversee continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Assisted customers with locating and choosing merchandise in any store department.
  • Opened and closed store independently when needed and prepared nightly bank drop for manager.
  • Answered product questions and assisted customers in selection and checkout.

Photo Lab Supervisor

CVS/Pharmacy
08.2004 - 08.2007
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
  • Conducted performance reviews each quarter, offering praise and recommendations for improvement.
  • Implemented policies and standard operating procedures for continuous improvement.
  • Collaborated with internal teams to streamline operations across materials handling, production and shipping.
  • Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
  • Analyzed equipment breakdowns using various troubleshooting methods.
  • Coordinated merchandising, promoted new products and increased brand awareness.

Education

Associate of Science - Health Information Technology

Rasmussen College
Odessa, FL
03.2023

High School Diploma -

Central Regional High School
Bayville, NJ
06.1996

Skills

  • Filling
  • Sorting and labeling
  • Organization
  • Problem resolution
  • Processing payments
  • MS Office
  • Store opening and closing
  • Sales expertise
  • Cash Handling
  • Retail Management
  • Scheduling
  • Employee Training

Timeline

Customer Care Assistant

Metal Industries/Greenheck Group
11.2021 - 11.2023

Photo Lab Supervisor/Shift Supervisor

CVS/Pharmacy
11.2007 - 11.2021

Photo Lab Supervisor

CVS/Pharmacy
08.2004 - 08.2007

Associate of Science - Health Information Technology

Rasmussen College

High School Diploma -

Central Regional High School
Shannon Arnoldi-Murray