SHANNON BAUER
Digestive Health Specialist
Dwight,IL
15
years of professional experience
Medical Receptionist managing patient check-in, appointment scheduling, and telephone coordination, including 20–40 calls per shift, in a busy specialty office. Protects sensitive information through HIPAA-compliant records handling, accurate chart updates, and timely transmission of messages and correspondence. Creates a positive front desk experience by greeting patients promptly, collecting payments, and keeping intake paperwork organized.
Work History
Medical Receptionist
5 Years 10 Months- Protected patient data through strict compliance with HIPAA requirements.
- Gave patients positive first impressions by maintaining neat lobby areas and greeting each person promptly.
- Relayed messages and transferred records between staff and offices to facilitate effective patient care.
- Scheduled appointments, lab tests and procedures for patients.
- Entered updated information in patient account pages and charts.
- Gathered information from patients, processed registration paperwork and collected payments.
- Transmitted medical records and correspondence on behalf of patients and practitioners.
- Received, answered and responded to telephone calls.
Customer Service Associate
3 Years 5 Months- Answered phones and resolved customer issues and complaints.
- Offered customers information about products, services, prices and special offers.
- Used POS systems to calculate and complete customer orders and transactions.
- Processed customer exchanges, refunds and bill adjustments to correct product or service problems.
Assistant Manager
5 Years 9 Months- Helped senior managers run smooth operations by independently handling day-to-day requirements.
- Improved customer relations, maintained brand loyalty, and recaptured lost revenue opportunities by smoothly handling escalated problems.
- Maintained operational performance by skillfully handling opening and closing tasks.
- Uphold brand image by maintaining branch cleanliness, approachability and service.
- Supported senior managers with day-to-day operational requirements.
- Delegated tasks to appropriate staff members for optimum productivity.
Deputy Clerk of the Court
1 Year 1 Month- Managed court records and documentation to ensure accuracy and compliance with legal standards.
- Assisted in the preparation of legal documents, motions, and orders for judicial review.
- Demonstrated flexibility in adapting to changing priorities and effectively managing multiple tasks simultaneously while maintaining attention to detail and accuracy.
- Assisted in increasing public access to court information by updating electronic databases with accurate case details.
- Safeguarded confidential information by adhering to strict data privacy guidelines when handling sensitive documents or discussing ongoing cases.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Answered telephone calls, took messages and transferred calls to appropriate colleagues.
- Maintained court dockets and updated disposition of cases after court hearings and trials.
- Collected court fees and fines and recorded amounts collected in Software.
Education
High School
Skills
HIPAA compliance
Referral verification
Medical charting
Records management
Front desk operations
Appointment scheduling
Patient registration
Insurance verification
Telephone etiquette
Organization
Insurance eligibility verification
Copay collection
Release of information
Timeline
Deputy Clerk of the Court
Livingston County Illinois
11.2023 - 12.2024Read More
Medical Receptionist
Digestive Health Specialist
10.2020 - CurrentRead More
Customer Service Associate
Berkots Super Foods
05.2017 - 10.2020Read More
Assistant Manager
Hobby Lobby
08.2011 - 05.2017Read More
Batavia High School
High School
Read More