Shannon Bowen
Pickens,SC
Summary
Proven to enhance office efficiency and customer satisfaction at Hendrick Honda, I specialize in database management and exceptional customer service. Streamlined filing systems and improved inter-departmental communication, significantly boosting project success. Mentored staff, leading to reduced labor costs and heightened service quality, demonstrating a results-driven approach with a keen focus on achievements.
Overview
24
24
years of professional experience
Work History
Secretary
Always Done Right Glass Co. Inc.
09.2002 - Current
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained office supplies inventory by checking stock and ordering new supplies.
Head House Keeper
Table Rock Resort
05.2003 - 09.2011
- Handled emergency situations calmly and efficiently while prioritizing guest safety at all times.
- Placed orders for housekeeping supplies and guest toiletries.
- Trained new housekeeping staff, ensuring adherence to high standards of cleanliness and professional conduct.
- Streamlined housekeeping processes for increased efficiency and reduced labor costs.
- Trained and mentored all new personnel to maximize quality of service and performance.
Secretary/Cashier
Hendrick Honda
06.2000 - 09.2002
- Enhanced office efficiency by streamlining filing systems and organizing documents.
- Facilitated communication between departments for improved collaboration and project success.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
High School Diploma -
Travelers Rest High School
Travelers Rest, SC05.1998
Skills
- Database Management
- Expense Tracking
- Sales Support
- Supply Ordering
- Customer Service
Timeline
Head House Keeper
Table Rock Resort
05.2003 - 09.2011
Secretary
Always Done Right Glass Co. Inc.
09.2002 - Current
Secretary/Cashier
Hendrick Honda
06.2000 - 09.2002
High School Diploma -
Travelers Rest High School
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