Shannon Boyd
Dallas,TX
Summary
Licensed Claims Adjuster with 5 years of experience managing complex bodily injury and property damage claims. Proven ability to conduct thorough investigations, negotiate successful settlements, and mitigate company risk. Skilled in collaborating with legal and medical professionals while ensuring adherence to regulatory and corporate standards. Offering solid foundation in analytical thinking and decision-making, ready to thrive in fast-paced insurance environment. Brings ability to quickly comprehend policy terms and effectively use investigative techniques to assess claims. Ready to use and develop strong analytical and decision-making skills in Claims Adjuster role.
Overview
6
6
years of professional experience
Work History
Accounts Receivable Specialist
Westlake Financial Services
Dallas, TX
12.2024 - Current
- Collaborated with team members to achieve monthly targets, promoting a positive work environment and boosting overall productivity.
- Contacted customers to discuss payment schedules and set up or immediately process payments.
- Reduced outstanding debts by implementing strategic collections tactics and maintaining open lines of communication with customers.
- Streamlined debt collection processes for increased efficiency in the workplace..
- Researched accounts and completed due diligence to resolve collection problems.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
Claims Specialist
Wardlaw Claim Service
02.2023 - 03.2024
- Communicate with insureds and contractors in order to provide a status of a claim, adjust or make corrections to claims estimates, negotiate pricing agreements, and convey any other pertinent information to bring the claim to closure.
- Determine if payment is warranted, negotiate a financial settlement on the claim, and authorize payments to the policyholder or claim.Streamlined claim processing workflows, ensuring timely evaluations and significantly reducing claim resolution times.Conducted thorough investigations of claims, leading to accurate assessments and minimizing fraudulent payouts.
- Evaluated claim documentation to determine validity, enhancing accuracy and reducing processing time.
- Processed insurance claims efficiently, ensuring compliance with company policies and industry regulations.
Claims Examiner
FAIL-N-FLOURISH
10.2019 - 02.2023
- Analyzed insurance claims to determine validity and coverage in accordance with policy guidelines.
- Conducted thorough investigations, including interviews with claimants and witnesses, to gather necessary information.
- Collaborated with legal teams to resolve complex claims involving litigation or disputes effectively.
- Ensured compliance with state regulations and company policies throughout the claims handling process.
- Developed positive relationships with policyholders, fostering trust through transparency during the claim process.
Education
High School Diploma -
Lancaster High School
Lancaster, TXSkills
- Microsoft Excel
- Accounts receivable
- Critical thinking
- Claims investigation
- Active listening
- Highly motivated
- Claims processing
- Property inspection
- Damage assessment
Timeline
Accounts Receivable Specialist
Westlake Financial Services
12.2024 - Current
Claims Specialist
Wardlaw Claim Service
02.2023 - 03.2024
Claims Examiner
FAIL-N-FLOURISH
10.2019 - 02.2023
High School Diploma -
Lancaster High School