Shannon Brown
Killeen,TX
Summary
Account Manager with extensive experience at Southern Flavors, specializing in financial management and customer service. Proven ability to drive revenue growth through strategic sales initiatives and effective team leadership. Focused on achieving performance targets and improving customer satisfaction.
Overview
14
14
years of professional experience
Work History
Account Manager
Accoung Manager
Temple, TX
08.2021 - 01.2025
- Overseeing my staff performance, monitoring the company budget to ensure productivity.
- Communicating effectively to complete the task.
- Hiring and setting the schedule to ensure coverage.
Front Receptionist
Front Receptionist
Temple, TX
03.2016 - 01.2021
- Welcoming new guests, answered the phone directing them to the appropriate departments.
- Making copies, maintaining a clean and organized area and providing excellent customer service.
Manager Customer Services
Southern Flavors
Killeen, TX
08.2014 - 01.2016
- Promoting a great customer experience while cooking, cleaning and providing a product that is enjoyed by our current and new customer base.
Sale/Collection Rep
G.C Services
Copperas Cove, TX
03.2011 - 01.2015
- I perform and increased company overall revenue.
- I am self-motivated and able to surpass revenue goals monthly.
Education
Select One - Business
Blytheville High School
Blytheville, AR, US01.1999
Associate of Arts - Business
MCCC
Blytheville, AR, USSkills
- Management and leadership
- Financial oversight and budgeting
- Customer service excellence
- Sales strategies and collections
- Restaurant operations management
- Team development and leadership
- Negotiation skills
Affiliations
I was a leader in ROTC
I assist in organizing the My Church festivals
leadership roles in organizing banquets.
Timeline
Account Manager
Accoung Manager
08.2021 - 01.2025
Front Receptionist
Front Receptionist
03.2016 - 01.2021
Manager Customer Services
Southern Flavors
08.2014 - 01.2016
Sale/Collection Rep
G.C Services
03.2011 - 01.2015
Select One - Business
Blytheville High School
Associate of Arts - Business
MCCC
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