Shannon Burr

· Led full-cycle recruitment, including job postings, interviewing, hiring, and onboarding; developed comprehensive onboarding packets to streamline new hire integration.

· Ensured safety and regulatory compliance through quarterly audits; assisted with internal and QA audits across multiple properties, consistently achieving 100% HR compliance.

· Managed payroll, leaves of absence, and related documentation with accuracy; prepared wage reports to support compensation decisions.

· Spearheaded associate engagement initiatives, including monthly luncheons, monthly bulletin boards, employee recognition programs, and handwritten birthday cards.

· Provided guidance on benefits, open enrollment, and employee perks year-round

· Designed and delivered training sessions covering Open Enrollment, Conflict Resolution, Immigration Procedures, and California Labor Law/Workday updates.

· Conducted internal investigations into complaints, prepared detailed reports, and recommended actionable resolutions.

• Managed shift schedules and supervised front-office and food & beverage departments, providing training, guidance, conflict resolution, and performance feedback.
• Helped train new team members and promoted ongoing learning by regularly providing quizzes and training reinforcement.
• Addressed guest concerns promptly and professionally, ensuring high levels of satisfaction.
• Oversaw budgets, processed invoices, and conducted forecasting to optimize profitability and operational efficiency.
• Reviewed hotel performance reports and developed service improvement initiatives to enhance operations and guest experience.
• Upheld company policies, procedures, and safety standards, maintaining cleanliness, safety, and regulatory compliance.
• Managed Front Office and Food and Beverage systems, including software maintenance, updates, and reporting.

• Welcomed guests, providing exceptional service and fostering personalized experiences.
• Maintained knowledge of room types, average daily rates, special promotions, local attractions, and hotel amenities.
• Consistently achieved top customer service ratings each month.
• Coordinated with housekeeping and maintenance to ensure rooms were clean, prepared, and ready for guest arrivals.
• Managed group reservations by creating rooming lists and communicating with coordinators to ensure accurate information and positive client experience.
• Reviewed and resolved guest billing inquiries, ensuring timely resolution and issuing updated folios as needed.
• Handled guest inquiries, resolving issues promptly to ensure satisfaction and loyalty.

• Managed reservations, processed guest payments, and accommodated guest requests.
• Tracked and balanced cash drawer accurately before and after each shift.
• Maintained cleanliness and organization of lobby, work areas, bathrooms, business center, and bar/restaurant spaces.
• Coordinated daily hotel opening procedures and maintained active communication with housekeeping staff.
• Created and maintained weekly group reservations, adapting to changes efficiently and managing group postings.
• Addressed and resolved guest complaints promptly, ensuring a positive experience.
• Delivered high-level customer service while promoting strong employee morale.

• Managed payroll, generated invoices, and processed payments accurately and on time.
• Created and maintained employee schedules to ensure adequate staffing and operational efficiency.
• Led new hire training and provided feedback to achieve service excellence.
• Analyzed daily sales, sales trends, and reports to inform business and operational decisions.
• Planned and coordinated large events and venue buyouts, ensuring seamless execution.
• Monitored front and back of house inventory daily to maintain stock levels.