Shannon Butler
Mineola,NY
Summary
Dynamic professional with a proven track record in enhancing customer satisfaction and streamlining operations at Lands End. Skilled in conflict resolution and organizational skills, adept at problem-solving and improving customer communication. Demonstrated ability to boost efficiency and exceed customer service expectations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Clerk
Lands End
06.2022 - Current
Answered the phone, helped customers purchase/ return merchandise, and ensured that the store was organized
Secretary
Leatherman Homes
12.2020 - 12.2021
Answered the phone, scheduled appointments, organized computer files and important documents/ contacts
Education
Bachelor of Science - Nursing
Molloy University
Rockville Centre, NY12-2026
High School Diploma -
Kellenberg Memorial High School
Uniondale, NY06-2022
Skills
- Telephone etiquette
- Customer satisfaction
- Verbal and writing communication
- Conflict resolution
- Customer communication
- Problem-solving
- Organizational skills
- Customer service
Certification
CPR Certification 12/ 2023
Skin Cancer Educator Badge 11/ 2024
Timeline
Clerk
Lands End
06.2022 - Current
Secretary
Leatherman Homes
12.2020 - 12.2021
CPR Certification 12/ 2023
Skin Cancer Educator Badge 11/ 2024
Bachelor of Science - Nursing
Molloy University
High School Diploma -
Kellenberg Memorial High School
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