Shannon Carter
Sylvester,GA
Summary
Dynamic customer service professional with call center experience at Teleperformance, excelling in complaint handling and active listening. Proven track record of enhancing customer satisfaction through effective communication and critical thinking. Skilled in CRM software, consistently managing high call volumes while fostering repeat business and maintaining a professional demeanor in fast-paced environments.
Overview
1
1
year of professional experience
Work History
Csr
Teleperformance
04.2023 - 09.2024
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Worth County High School
Sylvester,GA05-2011
Skills
- Call center experience
- Customer focus
- Complaint handling
- CRM software
- Customer service
- Active listening
Timeline
Csr
Teleperformance
04.2023 - 09.2024
High School Diploma -
Worth County High School
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